We’re looking for two confident and organised individuals to take on a varied and multi-skilled role within our street team.
About the role
Our "BID Buddies" are the friendly and reliable public face of the Sheffield Business Improvement District (BID) in Sheffield city centre.
This position involves face-to-face interaction with the public and local businesses, covering a broad area across the city centre. It also involves a lot of walking and fresh air.
Our team provides a vital link between visitors, businesses and public services, assisting in the smooth running of visitor events as well as providing administrative support for several core projects in a consumer facing / retail environment.
Who we're looking for
You must be confident, friendly, approachable and able to promote positive aspects of the city centre.
We need people who can be available for at least 37.5 hours each week; such hours to typically fall between 8am and 6pm Monday to Sunday, to be agreed on a flexible working rota 4-weeks in advance. Some out of hours working will be necessary from time to time.
You will be physically fit and able to work outside in all weather conditions and be mobile over considerable distances.
Main tasks
- Welcoming visitors and shoppers, providing clear wayfinding support, and proactively approaching those who may need assistance or appear lost.
- Identifying and reporting issues such as graffiti, fly posting, flooded roads, blocked gullies, abandoned vehicles and vandalism.
- Interacting with local businesses (mainly retail and hospitality) through regular drop-ins, facilitating feedback from our BID levy payers (and recording interactions).
- Staffing our visitor information hub to support daily visitor enquiries, regular visitor events and seasonal campaigns. (The BID will shortly introduce a mobile visitor welcome vehicle as well, so a driving licence is desirable but not essential.)
- Helping to administer the Sheffield City Centre Gift Card including face-to-face transactions (via the visitor hub).
- Providing a concierge service for our mobility hire scheme Mobile Sheffield (via our visitor hub); managing bookings for equipment, registering new members and demonstrating equipment to first time users.
- Delivering a proactive meet‑and‑greet service and a walking bus option for BID levy payers and their clients.
- Undertaking other duties as may be required from time to time by the BID.
Person specification
Qualifications, knowledge and experience
- Good general standard of education.
- Experience of providing face-to-face customer service and a commitment to delivering a consistently high standard of service to build positive relationships.
- Excellent knowledge of Sheffield city centre, the businesses in it and their location.
Skills and abilities
- A can-do attitude with enthusiasm for Sheffield city centre.
- The ability to apply critical thinking and common sense to situations which arise.
- Excellent communication skills to deal with one-off enquiries and complaints.
- Able to resolve any conflicts appropriately in a measured and friendly manner.
- Good at keeping clear, concise and accurate records of enquiries, complaints, activities and other detailed information.
- Good at building positive working relationships.
- Well organised, punctual and reliable.
- Well-presented and prepared to wear branded workwear when on duty.
- Able to remain calm and polite in all circumstances.
- Able to work on your own and as part of a team.
- Excellent problem solving, listening and analytical skills.
- Physically fit and able to work mainly outside in all weather conditions and be mobile over considerable distances.
- Flexible about working hours and tasks undertaken.
- Good basic computer/IT skills.
- First aid qualification desirable (but training can be given).
Other information
- Branded workwear and annual footwear allowance provided.
- 25 days holiday plus statutory holidays (or time in lieu where bank holidays are worked).
- 3% employer contribution to auto-enrolment pension scheme.
- Living Wage employer.
Job Types: Permanent, Full-time
Pay: £26,000.00 per year
Benefits:
Application question(s):
- Do you have a good local knowledge of Sheffield city centre
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
