This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work in the Housing Service.
Runnymede Borough Council is a social landlord to 3,000 households. This exciting new, temporary role of Service Improvement Officer has been created following our recent regulatory inspection.
As the Service Improvement Officer you will:
- Help us ensure our Improvement Programme is fully implemented.
- Help us evidence compliance with the Regulator of Social Housing’s Consumer Standards.
- Work in the Service Improvement team, deputising for the Service Improvement Manager, supervising the Housing Policy Officer and indirectly supervising the Engagement and Inclusion Officer and Policy and Performance Officer.
- Provide analysis and feedback to inform and shape improvements in the delivery of excellent Housing services.
- Collect and analyse data to provide insight into the needs and priorities of our customers.
- Support with reviewing and improving IT functionality to ensure outcomes are measured and all operational activity is performance managed.
- Provide project management support to teams engaged in improvement activity ensuring that objectives are smart and milestones are achieved.
- Ensure that customer insight activity is focused and provides data necessary to identify and monitor service improvements.
Benefits
- Hybrid working 3 days in the office, 2 days working from home.
- Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave.
- 29 Days annual leave, plus bank holidays
- Excellent Pension Scheme, including access to an Additional Voluntary Contributions
- Free Parking.
- Training and development opportunities.
- Payment of one professional membership a year.
- Cycle to work + further related discounts.
- Season Ticket Loan.
- Health insurance plan after 1 years' service/Dental after 3 years' service.
- Employee Assistance Programme (EAP)
Salary
Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.
The grading in the new pay structure for this role will be RBC7 with a salary range of £48,012 - £52,482
Interview Date: Monday 27th July 2026
We are looking for exceptional candidates with a range of skills, including:
- Experience of working for a social housing landlord or in social housing regulation.
- An understanding of the statutory and regulatory requirements of a social housing landlord.
- Excellent MS Office skills including Co Pilot, with the confidence to use the most effective application for particular tasks.
- Strong organisational and analysis skills.
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.
As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
All applications are handled in compliance with our privacy policy
Use of AI in your application
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
