Job Title: Regional Manager - South England & South Wales.
Reporting To: Operations Delivery Manager.
Salary Range: £32,000 - £35,000.
Direct reports: 6.
Contract Type: 12 Month Fixed Term Contract (maternity cover).
Location: Field based role across South Wales, Gloucestershire, Wiltshire, South England, Southeast (not including London or Essex)
Working days/hours per week: Monday to Friday, 35 hours per week.
Requirements: We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.
Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.
We‘re about fuller plates, fuller communities, and fuller lives.
Safety first – One team one mission – Build trust in every interaction – Growing together
Deliver consistency and quality in service across a specified region, in collaboration with regional peers, through a sound understanding of the challenges and differences across your region, from charity density, store format, to local landscapes, working with the team to find solutions to enable them to deliver the FSGo service to an excellent standard.
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Maximise the value of surplus food redistributed from FareShare Go food partners to their local communities
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Support charities to access and collect as much surplus food and non-food community support as possible from FareShare Go and Felix food partners through excellent customer service, area development and food safety assurance
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Support food partners to maximise the volumes of surplus food and non-food community support they provide to local communities through professional account management of food partner outlets
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Senior level account management of regional food partner contacts, key charity accounts and local third sector networks
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Through collaboration, support other delivery and customer-teams, as well as key internal stakeholders including Public Affairs, Corporate Volunteering, Marketing and Regional Centres
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Achievement of agreed regional and individual KPIs (annual food safety checks, reviews, charity coverage, partner liaison and account management visits)
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Recruitment, training and induction of new team members, ensuring full knowledge of processes and adherence to standards, accuracy and completeness of records of charity and food partner interactions
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Resource management of team capacity and skills to ensure regional service delivery is maintained to the highest possible levels at all times
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Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
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Demonstrable experience of team and performance management in a customer-facing environment
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Ability to collect and analyse data to inform decision making and the development of ways of working
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Excellent stakeholder management and relationship-building skills
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High standards of written and verbal communication to a variety of audiences and learning styles
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Good knowledge of IT systems including Microsoft Office and experience using CRMs or internal client management software
At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
