Warehouse & Customer Operations Coordinator | Manchester City Centre | £NMW
Full-Time | Office Based | Monday to Friday
A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.
Our client, is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.
You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.
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Managing customer enquiries across email, telephone and social media platforms
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Handling returns, refunds and exchanges efficiently
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Monitoring deliveries and resolving courier-related issues
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Supporting warehouse operations including picking, packing and stock handling
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Assisting with order management and general operational tasks
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Previous customer service experience is preferred
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Strong communication skills with a personable and professional approach
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Excellent attention to detail and organisational skills
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A positive, team-oriented attitude with a hands-on approach
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Comfortable working within a fast-paced e-commerce environment
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Opportunity to join an established and growing fashion brand
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Friendly, supportive and collaborative team environment
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Varied role with exposure across multiple areas of the business
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Central Manchester office location
If you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you!
BH36203
