We are looking for an SERVICE ADVISOR to join a main dealer based in Barnstaple – representing 3 quality brands with a great reputation.
You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.
The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall.
Efficiency, alongside a top-quality customer service, will be your priorities.
- Processing Aftersales bookings via face to face, telephone and internet contact.
- Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
- Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
- Presenting and upselling approved products and services.
- Completing all related administration (invoicing, data inputting etc)
To be considered, you’ll need to have occupied a face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience. Motor trade-specific is an advantage, but not essential. You’ll need to be eager to learn specific brand processes, and have a good standard of IT competency, professional in appearance and well spoken.
kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies. PV6176
INDAUTO
Pay: £28,800.00-£35,000.00 per year
Work Location: In person
