The Opportunity
We are exclusively partnering with a progressive, privately owned business within the print and manufacturing space, known for delivering complex, high-value customer solutions and building long-term partnerships with major clients.
As part of its next phase of growth, the business is seeking a commercially astute Head of Account Management to take ownership of its client services function - driving retention, unlocking account value, and shaping customer strategy at a senior level.
This is a high-impact leadership role with direct exposure to the Managing Director and genuine influence over revenue performance, customer experience, and future growth strategy.
This position will lead a team of Strategic Account Managers and Account Managers, with full responsibility for performance, development, and commercial output.
Key focus areas include:
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Owning and delivering the company-wide revenue forecast, aligning to budget and YE forecasts
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Driving customer retention strategies that protect and expand long-term revenue
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Identifying and converting organic growth opportunities within key accounts
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Acting as executive sponsor for strategic and high-value client relationships
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Leading structured account reviews, pipeline discussions, and performance analysis
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Supporting pricing strategy, contract negotiations, and margin improvement
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Collaborating cross-functionally (Sales, Operations, Production) to ensure seamless delivery and onboarding
This role blends strategic oversight with hands-on leadership, requiring someone comfortable operating both at board level and within day-to-day account activity.
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Proven leadership experience within Account Management / Client Services / Commercial roles
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Strong track record of retaining and growing complex B2B accounts
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Experience managing and developing high-performing client-facing teams
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Confident ownership of forecasting, revenue accountability, and commercial decision-making
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Ability to influence senior stakeholders internally and externally
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Sector experience within print, packaging, fulfilment, manufacturing, or similar is highly desirable
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Commercially driven, with a strong sense of ownership
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Relationship-led, with the credibility to engage at senior client level
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Data-informed but people-focused in leadership style
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Comfortable balancing strategy with operational delivery
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Resilient, proactive, and solutions-oriented
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Genuine opportunity to shape and elevate the Account Management function
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Direct influence on business performance and strategic direction
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High visibility with senior leadership and decision-makers
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A stable, well-invested business with ambitious growth plans
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Strong emphasis on long-term relationships over transactional business
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Basic salary: Up too £67,000 per annum - DOE
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Car allowance: £5,400 per annum
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Performance bonus: Up to £10,000 per annum
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26 days annual leave + 8 bank holidays
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Pension scheme
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Cycle to Work scheme & retail discounts
