Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively, ensuring a positive experience for all.
Duties
- Job Description Working as a Service Advisor within a team of 6, at our main Kia Dealership, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.
Key Responsibilities: * Responding positively to customer telephone enquiries relating to service and repairs. * Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary. * Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon. * Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval. * Liaising with Service Manager to ensure workshop loading suits diary bookings. * Producing invoices for completed work and explains the content to customers. * Ensuring service bookings and appointments are managed efficiently * Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
- Previous experience in a customer service role, preferably within the car industry
- Excellent verbal and written communication skills with the ability to engage effectively with customers.
- Strong analytical skills to assess customer needs and provide tailored solutions.
- A proactive approach to problem-solving with attention to detail.
- Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
If you are passionate about delivering outstanding customer service and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity!
Job Types: Full-time, Permanent
Pay: £32,704.00-£35,000.00 per year
Benefits:
Experience:
- Automotive Service Advisor: 1 year (required)
- Motor trade: 1 year (required)
Work Location: In person
