The Building Host is the first person occupants and visitors will meet on arrival at the property, so it is important this first contact is conducted in a friendly, polite and courteous manner along with excellent presentation and efficiency.
As a customer service role, the employee needs to demonstrate excellent interpersonal and communication skills with other people with whom they will interact in a variety of roles.
At Mayfair Front of House, we believe that the diversity of our workforce should reflect the community in which we serve.
KEY RESPONSIBILITIES
Visitor Experience
· Lead the FOH in welcoming all visitors promptly and professionally, ensuring a personalized and seamless experience.
· Oversee the reception, ensuring adherence to the relevant procedures for each occupier.
· Maintain an immaculate and clutter-free reception area and lobby, creating a welcoming environment.
· Ensure the team answers all calls promptly and in line with site-specific procedures.
· Maintain close working relationships with facilities and security teams, assisting as needed.
· Ensure thorough handovers between shifts, particularly with the security team.
· Complete monthly KPI reports for the site and lead formal client meetings alongside the Operations Manager.
· Attend regular meetings with Building Management and in-house teams, take minutes, and distribute them as needed.
· Build and maintain strong relationships with reception teams on occupier floors, ensuring clear communication and seamless service delivery.
Occupier Experience & Community Management
· Lead the Reception in preparing and executing a yearly occupier engagement strategy and plan for both buildings.
· Support in delivering on-site events, pop-ups, and competitions.
· Foster a strong community feel within ** site name through engagement initiatives.
· Provide statistics and insights on occupier platform engagement and activities during monthly client meetings, identifying trends and opportunities.
· Engage with client floor representatives to gather feedback on events and other FOH initiatives.
· Collaborate with local suppliers to secure discounts and perks for occupiers.
Team Engagement
· Inspire and develop the FOH to consistently deliver personalised and genuine customer service.
· Train new starters and Support cover Team members, ensuring they are fully conversant with site-specific procedures, including emergency protocols.
· Foster team spirit and collaboration across departments to deliver the highest level of service.
· Promote a one-team approach with security on-site through regular meetings, cross-training, and building strong working relationships.
Innovation and Technology
· Stay informed on new Building Management technologies and innovations.
· Critically evaluate current processes, suggesting improvements and enhancements to service delivery.
· Stay up to date on industry trends and developments to ensure best practices are implemented.
Facilities Administration
· Manage the visitor management and permit system access.
· Order office supplies and stationery for the site, Security, and Reception teams.
· Attend and take minutes during occupier or management meetings.
· Conduct monthly audits on key areas such as cleaning, building exterior, waste, maintenance, and engineering.
· Standardise procedures and create processes to ensure operational efficiency (e.g., PO guides).
· Assist the BM team with health and safety compliance and building regulations.
· Work closely with Building Management on ad hoc projects and administrative tasks.
· Collaborate with teams, including Security, Cleaning, and M&E, to ensure the smooth operation of the buildings.
Other duties
· Must be available/willing to accommodate work out with contracted hours as and when required to assist with specialist works from time to time.
· As directed, undertake other duties which are incidental and peripheral to the key responsibilities, provided that such duties are reasonably within the requirements and responsibilities of the position.
· Contribute to the culture and act as an ambassador for the company’s strategy.
Requirements
· A disclosure dated within 1 year is required if the applicant does not hold one they must be prepared to obtain one.
· You must be competent in IT skills (Word, Outlook, Excel) to efficiently prepare any reporting necessary.
· Strong problem solver who can work with a high degree of autonomy.
· Proactive individual with a strong creative flair.
· Must always conduct yourself in a helpful and professional manner.
· To be discrete and honest in your dealings with other parties so as not to divulge private or confidential information.
· When on duty, you must always wear the designated uniform and present a smart appearance.
What We Will Do For You:
Continuous Learning: Access to tailored training programs, workshops, seminars, and industry conferences to enhance your skills and stay updated with the latest security trends.
Growth Opportunities: Pathways for career progression and new challenges within our organization, fostering a culture of growth and advancement.
Performance Recognition: Acknowledgment of your achievements and outstanding performance through various recognition programs, creating a positive and motivating work environment.
Supportive Leadership: Guidance, mentorship, and resources from our committed leadership team to support your success and help you thrive in your role.
Pay: £14.00 per hour
Work Location: In person
