Lincoln
Ref: VA3976
#TEC1
Benefits
- Competitive salary plus performance related bonus
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29 days holiday including public holidays plus additional days with service
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Pension contributions
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Referral bonus scheme
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Enhanced parental leave
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Enhanced sick pay
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Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
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Talk to us about flexible working
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VIP Awards colleague recognition scheme
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Cycle to work scheme
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Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
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Steer Academy provides accredited ongoing training paid for by the business
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Opportunities for career progression
Location: Lincoln
Job Type: Full Time, Permanent
Customer Service Advisor Jobs in Lincoln Join Steer Automotive Group
Are you an experienced Customer Service Advisor looking for a rewarding career in Lincoln? Do you enjoy helping customers, solving problems, and working in a fast-paced environment? If so, Steer Automotive Group has an exciting opportunity for you.
At Steer Automotive Group, we're committed to delivering excellence in every interaction, embracing innovation to enhance the customer journey, and operating with integrity in everything we do. We're looking for a professional, organised, and customer focused Customer Service Advisor to join our busy automotive repair centre in Lincoln.
As the first point of contact for our customers, you'll play a key role in ensuring every customer receives outstanding service from their initial enquiry through to vehicle collection.
Welcome customers professionally, both face-to-face and over the phone
Manage repair bookings and coordinate vehicle drop-offs and collections
Provide customers with regular updates throughout the repair process
Liaise with technicians, insurance companies, and suppliers to ensure seamless communication
Handle customer enquiries and resolve issues efficiently and professionally
Maintain accurate customer records and administrative documentation
Deliver an exceptional customer experience at every stage of the journey
To succeed as a Customer Service Advisor, you will have:
Previous experience in a customer service, reception, administrator, service advisor, or customer support role
Excellent communication and interpersonal skills
Strong organisational abilities and attention to detail
The ability to multitask and remain calm under pressure
Good IT and computer skills, with confidence learning new systems
A positive attitude and genuine passion for delivering outstanding customer service
Automotive industry experience is beneficial but not essential, as full training will be provided for the right candidate.
Competitive salary
Performance-related bonus opportunities
Ongoing training and professional development
Career progression opportunities within a growing national business
Supportive and collaborative team environment
Employee benefits and wellbeing support
At Steer Automotive Group, our values of Excellence, Innovation, and Integrity are at the heart of everything we do. We invest in our people, recognise success, and provide opportunities for long-term career growth.
If you're looking for a Customer Service Advisor job in Lincoln where you can make a real difference and develop your career, we'd love to hear from you.
Apply today and become part of our customer-first team.
