Job Summary
We are seeking a highly organised and professional Service Coordinator to join our team. The main purpose of the role is to coordinate servicing and repair activities, from start to finish. Dealing with enquiries and orders whilst supporting the day to day workload of the engineers and customer service requirements, and closing invoices when works are completed.
This is a key role building strong relationships with all customers, the internal team, service engineers, managers and directors and Ammann Group dealer network, whilst delivering a highly professional parts and service offering.
Duties
- Day to day management of engineer's diaries and workload, allocating materials and any other necessary resources, and communicating updates to all parties.
- Management of breakdowns, prioritising and re-scheduling attendance where necessary.
- Dealing with parts and service enquiries over the telephone and email, from both customers and internal engineers.
- Building quotes to advise customers on the parts and labour required to complete their specific works, and obtaining order numbers from customers.
- Management and ownership of servicing schedules, and recording and sharing the relevant documentation.
- Capturing third party costs such as waste bills, engineer hotel stays, parts supplied etc.
- Monitoring and maintaining UK stocked parts availability, and distributing parts accordingly.
- Managing the return of unused, incorrect, and faulty stock.
- Chasing open orders with suppliers and updating customers and engineers of delivery times, re-scheduling works if necessary.
- Opening and closing job cards, and chasing up any missing job cards with engineers.
- Completing sales orders and submitting customer invoices.
- Daily housekeeping of in-house systems.
- Monitoring parts movements by communicating with suppliers and the UK warehouse for tracking information.
- Building strong and positive relationships with all AMMANN UK customers.
- Clear communication and relevant information sharing with dealership.
- Presenting a professional image, plus always portraying a polite and courteous manner.
- Awareness of pricing and discounts for customers, and understanding rules and limits.
- To deputise at the request of the Service Manager, during periods of holiday or other absence when so authorised.
Qualifications/Experience
- Experience in Microsoft Office Suite (Word, Excel, Outlook) and other adequate IT skills.
- Ability to manage resources through planning and co-ordinating.
- Ability to prioritise work in a fast-paced environment.
- Strong customer service skills, and a professional communicator.
- Strong, proven organisational and administrative skills.
- Teamwork, ability to work confidently within a group and on own initiative.
- A confident, professional telephone manner.
- A high-level attention to detail.
- Full UK driving licence and own car required, due to the location of this role.
Desirable Attributes
- Parts or service background.
- Knowledge of plant and machinery.
- Experience of supervising a team.
- Previous knowledge of invoice management.
- Ability to read and understand parts catalogues.
Additional Information
Office based, Full Time, Mon-Fri (08:00-17:00), 25days Annual Leave plus Bank Holidays, Progression Opportunities.
Job Type: Full-time
Pay: From £32,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Licence/Certification:
- Driving Licence (required)
Work Location: In person
