We are seeking a dedicated MedTech Logistics Operations Coordinator to join our team in Woking. This full-time, office-based role is essential for the day-to-day coordination and execution of our logistics operations, ensuring that we deliver high-quality service to our customers.
Responsibilities
The successful candidate will be responsible for:
- Operational Coordination: Ensure full visibility and control across all movements, supporting the planning and coordination of shipments, demo movements, collections, and deliveries.
- Job Management & System Updates: Create and manage bookings in internal systems, update job statuses in real-time, and maintain accurate records including delivery details and documentation.
- Customer Communication: Provide timely updates to customers regarding delivery timing, job progress, and status changes, while handling booking confirmations and general queries.
- Internal Communication & Coordination: Coordinate with transport providers, warehouse teams, and operations colleagues to ensure accurate handovers and clear communication of job requirements.
- Issue Handling: Support the resolution of delays, missing information, and basic operational issues, escalating more complex issues to the Operational Account Lead or senior team.
- Process & Compliance: Follow defined operating procedures (SOPs) for planning, execution, and documentation, ensuring consistent service delivery and adherence to operational standards.
- Team Support: Provide day-to-day support to the Operational Account Lead and the wider operations team, assisting with workload management and administrative tasks.
Requirements
The ideal candidate will possess:
- Experience in logistics or operations coordination, preferably within the MedTech sector.
- Strong organizational skills and the ability to work under pressure to meet deadlines.
- Excellent communication skills, both verbal and written, with a focus on customer experience.
- A diligent approach to maintaining accuracy and consistency in all operational activities.
Benefits
We offer a competitive salary ranging from £32,000 to £35,000, with the potential for negotiation for the right candidate. Additional benefits include:
- 20 days of holiday per year.
- Pension scheme.
- Opportunities for career progression and development within a rapidly growing company.
Working Style
This role is 100% office-based in Woking, reporting directly to the Operations Manager. You will be an integral part of our live operations, providing essential support to ensure smooth logistics processes.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Free parking
- On-site parking
Experience:
- Operations Co-ordination: 1 year (required)
Work Location: In person
