Location: On-site
Salary: Negotiable
About Us
For more than 40 years, our flooring showroom has been a trusted part of the local community, helping customers find quality flooring solutions for their homes and businesses. In 2022, Marcus Sibley Carpets Limited acquired the business, building on its long-standing reputation for excellent products, expert advice, and outstanding customer service.
As part of our continued growth and success, we are now expanding into larger premises, creating an exciting opportunity for a Flooring Sales Consultant to join our team. This is an excellent time to become part of a growing business with ambitious plans for the future while maintaining the personal service and local reputation that have been at the heart of the company for decades.
About the Role
We are looking for a motivated and customer-focused Flooring Sales Consultant to join our team. In this role, you will help customers choose the ideal flooring solutions for their homes or commercial spaces, providing expert guidance from initial enquiry through to installation and after-sales support.
As a key member of our showroom team, you will be responsible for delivering an outstanding customer experience while driving sales and building lasting customer relationships.
Key Responsibilities
- Welcome customers into the showroom and provide a professional, friendly, and informative service.
- Advise customers on a wide range of flooring products, including carpets, luxury vinyl tiles (LVT), laminate, engineered wood, vinyl, and other flooring solutions.
- Assess customer requirements and recommend products that suit their style, budget, and practical needs.
- Prepare accurate quotations and process customer orders efficiently.
- Follow up on quotations and identify opportunities to convert enquiries into sales.
- Respond to customer enquiries in person, by telephone, email, and online
- Assist with the scheduling and coordination of site measures, deliveries, orders, and installations.
- Maintain attractive showroom displays, product samples, and merchandising standards.
- Monitor and record stock levels accurately.
- Keep customer information up to date using the company CRM system.
- Process payments securely both in-store and over the phone.
Essential Skills and Experience
- Minimum of 2 years' experience within the carpet and flooring industry.
- Previous experience in retail sales, customer service, or a customer-facing role.
- Excellent communication and relationship-building skills.
- Professional, confident, and approachable manner.
- Strong organisational skills and attention to detail.
- Good computer literacy and administration skills.
- Positive attitude with a willingness to learn and develop.
Desirable Skills and Experience
- Proven experience working towards and achieving sales targets.
- Product knowledge across carpets, LVT, laminate, wood, and vinyl flooring.
- Experience using CRM or sales management systems.
Benefits
- Competitive salary (negotiable depending on experience)
- Company pension scheme
- Free on-site parking
- Supportive and friendly working environment
If you have a passion for flooring, enjoy helping customers, and are looking to build your career within a growing business, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
