Are you passionate about customer service and eager to start a rewarding journey with a leading company based in Doncaster? We value our customers as the core of our business, and we are on the lookout for enthusiastic individuals who can bring energy, dedication, and outstanding service to our team.
Job responsibilities for Customer Service Advisor
- To manage inbound customer contact for Insurance products via telephone and email providing excellent customer service.
- Ensuring all customer information and data is accurately entered and updated on to the system.
- Allocate, monitor, and escalate enquires or complaints internally to ensure customers receive speedy resolutions.
What we offer You!
Career progression - We are committed to developing our people and helping them build long-term careers with us. The successful candidate will have the opportunity to progress to a Level 2 role, subject to performance, capability, and business requirements. Progression to Level 2 comes with additional responsibilities, enhanced skills development, and an increase in pay, providing a clear pathway for career growth within the team.
Work/life balance - Hybrid rota - No weekend working, Monday to Friday 8:30am to 5pm Full time position
Supportive culture - You will be surrounded by a caring, talented and motivated team who will help you make the most out of your role
Learning opportunities - We have a range of apprenticeships and other workplace learning to progress your career.
You will also have access to wellbeing programs, sick pay and fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurant, PMI, healthcare cash plans etc.
What we are looking for from you is:
- That you are looking for real career progression!!
- Enthusiastic and passionate in delivering outstanding customer service.
- That you possess effective communication and strong listening skills.
- Adaptable to different situations and are a strong decision maker.
- That you thrive on helping people!
Further benefits include:
- Competitive salary
- Generous Annual Leave entitlement
- Life Assurance at X4 of your base salary
- Group Income Protection
- Employer pension contribution of 6% (providing you, the Employee provides 2%)
- Group annual bonus scheme.
Job Types: Full-time, Permanent
Pay: £24,784.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Ability to commute/relocate:
- Doncaster DN4 5RA: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Doncaster DN4 5RA
