Why come and work with us?
Hughes is a family run company that has been trading for over 100 years. Hughes is not only a family company in name but also in attitude. Our ethos is simple - to treat people the way that they would want to be treated themselves! We are a long-standing company with long term plans, so aim to offer our staff a long and meaningful career. This means that we take training and career development seriously and as a result we aim to offer you a supportive and professional working environment.
We feel hard work should be rewarded, and therefore we offer you:
- Employee Discount
- Free use of Company Holiday Lodges
- Discounted Gym Membership
- Employee Assistance Program - including health and wellbeing services
- Enhanced Holiday Allowance
- Enhanced Maternity Leave
- Enhanced Paternity Leave
- Company Pension Scheme
- Training and Development Programs
- Supporting Community Projects
- Life Insurance
- Recognition for Long Service
We are excited to offer the opportunity to join our Hughes Business team as a Business Support Coordinator based in Norwich. This is a key operational role within a growing B2B function, supporting sales performance, pricing accuracy and system integrity across the business.
As a central part of our professional and fast-paced team, you will take ownership of core systems and processes, including CRM, EPOS and pricing. Your attention to detail, organisation and commercial awareness will directly support decision-making, customer experience and the smooth running of the department.
We are looking for someone who takes pride in accuracy, works with discipline and is motivated by delivering consistent, reliable output. This is an excellent opportunity to develop commercial and systems expertise in a business-facing environment.
What does the role include?
- Maintaining CRM data accuracy, structure and hygiene
- Managing regular data imports and system updates
- Supporting pricing reviews and ensuring competitive positioning
- Creating and maintaining promotions and pricing updates
- Monitoring competitor activity and market trends
- Coordinating EPOS incidents with IT and supporting issue resolution
- Supporting user acceptance testing (UAT) and system changes
- Reviewing delivery costings and maintaining accurate system rules
- Supporting B2B web orders and live customer enquiries where required
- Producing reports and supporting wider commercial projects
What Skills and Experience are required?
- Strong attention to detail and ability to work accurately with data
- Experience working across multiple systems (e.g. EPOS, CRM, reporting tools)
- Good organisational and time management skills
- Ability to manage recurring tasks alongside ad-hoc requests
- Strong analytical and problem-solving ability
- Clear communication with both technical and non-technical colleagues
- Commercial awareness, particularly around pricing and performance
- Experience within retail, B2B or data-driven environments is advantageous
- Exposure to CRM (e.g. HubSpot), Excel or workflow automation is beneficial
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