Location: Remote/Hybrid, United Kingdom
Salary: Competitive, dependent upon experience
Term: Full-time, Permanent
Hours: 35 hours per week
Your New Company
Resource Solutions are currently recruiting for our client, a global leader in insurance services, helping organisations manage risk, improve claims outcomes, and support their customers. Operating in more than 65 countries with over 30,000 specialists across multiple disciplines, they are known for innovation, expertise, and a collaborative culture.
They offer flexible working arrangements, invest heavily in professional development through industry‑leading training programmes, and are committed to creating a workplace that embraces diversity, inclusion, and equal opportunity.
By joining them, you will be part of a team that plays a crucial role in shaping the future of insurance and protecting people, homes, and businesses across the UK.
Your New Role
Step into a dynamic and impactful position as a Home Desktop Investigator, where you will be responsible for investigating home insurance claims that have been flagged for potential fraud. This is a key role within the organisation’s Investigations team, providing tailored, cost‑effective fraud prevention solutions to a wide range of internal and external clients.
You will manage your own caseload of suspected home claims, conducting assessments through telephone and video interviews, gathering evidence, preparing investigative reports, and engaging with policyholders, suppliers, contractors, and, when required, external bodies such as law enforcement.
This role is perfect for someone who thrives on analytical thinking, enjoys varied and meaningful work, and is motivated by uncovering the truth behind complex cases.
What You Will Be Doing
- Investigating home insurance claims identified as potentially fraudulent.
- Conducting structured telephone and video interviews with policyholders and witnesses.
- Gathering, securing, and preserving evidence through desktop enquiries and digital methods.
- Analysing claims information to identify inconsistencies or fraud indicators.
- Producing clear, concise, and accurate investigation reports with recommendations for insurers.
- Issuing outcome letters and negotiating settlements where appropriate.
- Liaising with contractors, suppliers, loss adjusters, and external agencies such as the police.
- Ensuring full compliance with FCA regulations, GDPR requirements, and internal processes.
- Managing multiple investigations simultaneously while meeting strict service level agreements (SLAs).
- Providing excellent customer service and representing the company professionally at all times.
Your Skills & Experience
- Strong working knowledge of home, commercial, or property insurance claims.
- Experience in fraud detection, analysis, and investigative techniques.
- Ability to use technology and data tools to identify suspicious indicators.
- Understanding of the principle of indemnity and relevant insurance legislation.
- Awareness of current UK case law, statutes, and legal liabilities.
- Skilled in planning and conducting interviews for evidence gathering.
- Confident in preparing structured statements and professional written reports.
- Ability to negotiate and challenge inaccurate or fraudulent claims.
- Excellent time management skills with the ability to prioritise a varied workload.
- High level of integrity, attention to detail, and accuracy.
- Flexible, supportive, and capable of working independently or collaboratively.
Your New Benefits
- Flexible work options: Enjoy remote working to support your work-life balance.
- Generous Holiday: 25 days of annual leave, plus bank holidays, with an option to purchase more holidays throughout the year.
- Customisable Flexi-Benefits: Choose benefits that suit your lifestyle.
- Professional Growth: Access training with industry experts and qualifications like Cert CII and BDMA, with financial rewards upon completion.
- Referral Scheme: Earn a financial reward when your referred colleagues complete their probation period successfully.
- Pension Scheme: Self-invested personal pension above the statutory minimum.
- Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving ‘points’ to colleagues within the business.
- Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, designed to keep you healthy and supported.
- Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier.
- Life Assurance: Cover for you, with the option of adding your partner in the event of death while in service, regardless of medical history.
- Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack, or stroke.
- Group Income Protection: Cover up to 60% of your salary after six months of incapacity.
All successful candidates will be subject to DBS and vetting checks and offers of employment will be dependent on these results. This role is based full time in the UK.
Job Types: Full-time, Permanent
Pay: £27,000.00-£31,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Flexitime
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Application question(s):
- Do you have a strong understanding of commercial and property claims, including business interruption and the principle of indemnity.
- Why are you interested in this role?
- What is your experience in relation to fraud?
Experience:
- End to end claims handling: 2 years (required)
Work Location: Remote
