** Howarth Timber Group is proud to have been officially recognised in The Sunday Times Best Places to Work 2026! **
Join our Build Pack Division at Cottingham
We’re looking for a driven and customer-focused Office Manager to take the lead in our busy Build Pack Division at Cottingham, playing a key role in keeping the office running smoothly and supporting the continued growth of the business.
Putting people at the heart of what we do
With 185 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.
Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.
What does it mean to be an Office Manager within our Build Pack Division?
Our Build Pack Division supplies 1st and 2nd fix plot packs to regional and national house builder customers. It is a fast-paced and detail-critical area of the business, where accuracy, communication and reliable service are essential.
This is an important role for someone who enjoys taking ownership, bringing structure to a busy office environment and leading from the front.
The successful candidate will be responsible for ensuring the office runs efficiently and professionally at all times. You will oversee order processing, stock purchasing, customer service, sales coordination, system accuracy, pricing updates and the organisation of the office team.
You will play a key role in making sure customer orders are loaded accurately and on time, stock is purchased correctly, plots are delivered in full and on schedule, and customer queries or complaints are handled quickly and professionally.
We are looking for someone who can identify areas for improvement, implement positive change and help raise the standard of service across the Build Pack Division.
Office Manager Role Responsibility
- Managing the day-to-day organisation of the Build Pack office.
- Leading and supporting a small office team.
- Ensuring customer orders are loaded onto the system accurately and on time.
- Overseeing the accurate and timely purchase of stock.
- Ensuring plots are delivered in full and on time.
- Taking a lead role in sales coordination and customer communication.
- Dealing with customer queries and complaints professionally.
- Building strong relationships with regional and national house builder customers.
- Ensuring pricing is updated correctly within the system.
- Supporting the timely implementation of customer price increases.
- Identifying areas for improvement and implementing better ways of working.
- Ensuring the office remains organised, structured and customer-focused.
What are the requirements to become part of our team?
- Experience managing or supervising a small team.
- Strong office management, administration or sales coordination experience.
- Excellent attention to detail.
- Strong organisational and communication skills.
- A customer-focused approach.
- The ability to work well under pressure.
- Confidence dealing with customers, suppliers and internal teams.
- A proactive approach to solving problems and improving processes.
- Good IT skills and experience using business systems.
- Experience in building materials, timber, joinery, merchanting or house builder supply would be beneficial but is not essential.
- A degree in Business, Business Administration or a similar subject would be desirable, although relevant experience will be equally valued.
- Availability to work full-time (39 hours per week) across Monday to Friday inclusive.
Why choose Howarth Timber & Building Supplies for your next role?
This is an opportunity to take ownership of a key office function within a growing Build Pack Division. You will have the chance to make a real impact, improve the way the office operates and support the continued growth of an important area of the business.
We are a family-owned company, with a desire to provide colleague benefits that are truly valuable. Benefits include:
- Competitive salary, dependent on experience
- 31 days’ holiday, inclusive of Statutory Bank Holidays
- Opportunity to buy up to an additional 5 days’ annual leave or sell up to 3 days’ annual leave
- Length of service awards
- Cycle to work scheme
- Contributory pension scheme
- Death in service benefit
- Company sick pay
- Enhanced maternity and paternity pay
- Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
- Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
- Generous colleague Merchant Branch discount
- Opportunity to participate in a volunteering role for one working day per year – fully paid by the Company
- Excellent training and development opportunities
Application deadline: 5th June 2026
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Paid volunteer time
- Sick pay
- Store discount
Application question(s):
- Are you available to work full time (39 hours pw) over Monday to Friday inclusive?
- Please confirm that you have fully detailed all relevant qualifications and experience required for this role on your application.
Education:
Experience:
- timber/building materials and/or housebuilder supply: 1 year (preferred)
- strong office management: 1 year (required)
- managing or supervising a small team: 1 year (required)
- Microsoft Office: 2 years (required)
Work Location: In person
