Ready to take ownership of a service that values quality, organisation and teamwork?
GoodOaks Homecare is an award-winning provider of high-quality home care, and we're looking for an experienced Care Coordinator to join our growing team.
This is a fantastic opportunity for someone who enjoys managing rotas, solving problems, building strong relationships, and making sure clients receive outstanding care every day. You will be a key part of a growing team delivering 180+ hours per week across Berkshire's most desirable areas
We're looking for someone who can truly own the scheduling function, take pride in keeping the service running smoothly, and become a key part of our office team.
What You'll Be Doing
- Full ownership of care staff rotas and scheduling
- Building and maintaining recurring visit templates on ACP to ensure consistency and reduce weekly rota-building time.
- Managing carer availability, absences, and emergency cover
- Using ACP to coordinate and optimise care delivery (preferred)
- Ensuring care visits are covered efficiently and consistently
- Liaising with carers, clients, families, and healthcare professionals
- Daily monitoring of visit completion, ensuring accurate bookings, allocations, cancellations and reconciled data for payroll processing
- Owning the accuracy of visit data on ACP so that payroll and invoicing can be processed without delays or corrections
- Helping to maintain compliance and service standards
- Participating in the shared out-of-hours on-call rota
- Supporting the wider office team with day-to-day operations
What We're Looking For
· At least 2 years' experience in a coordination or scheduling role within domiciliary care
· Strong rota management and scheduling experience
· Experience using Access Care Planning (including People Planner) is essential
· Monitoring the ACP live view throughout the day to track visit progress, identify late or missed visits, and intervene proactively
· Excellent organisation and attention to detail
· Calm and solutions-focused under pressure
· Willingness to step in and deliver care visits in an emergency
· Strong communication and relationship-building skills
· Confident IT user and a superb phone manner to deal with carers and clients
· DBS clearance (we will arrange an enhanced DBS check).
· Full UK driving licence and access to a vehicle
Why Join GoodOaks?
- £27,000 - £29,000 salary plus annual salary review
- 20 days holiday plus Bank Holidays
- Time off in lieu for additional hours worked
- Blue Light Card discounts
- Virtual GP service
- Free annual flu jab
- Paid DBS
- Ongoing training and development
- Genuine opportunities for career progression
- Supportive leadership team that values your ideas and contribution
Apply today and help us deliver exceptional care across Reading, Wokingham and Bracknell.
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
Application question(s):
- Do you have experience working on Access Care Planning?
Experience:
- care coordination: 2 years (preferred)
Licence/Certification:
- Do you drive and have access to a vehicle (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
