Application Deadline: 15th June
DHL Express Cayman is looking for a customer-focused and detail-oriented Customer Service Advisor / Service Point Agent to join our team. In this role, you will be the first point of contact for customers, ensuring a positive experience by providing accurate information, processing shipments, and handling financial transactions securely and efficiently.
You will play a key role in delivering excellent service while identifying opportunities to promote additional DHL products and services.
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Accept and register payments for all DHL services, ensuring accuracy and compliance with procedures
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Process outbound shipments and perform shipment inspections
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Provide customers with accurate information on services, pricing, transit times, and customs requirements
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Deliver exceptional customer service by understanding needs and offering tailored solutions
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Identify opportunities to upsell and promote value-added services (e.g., insurance, express options)
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Handle customer inquiries and convert walk-in or information requests into sales opportunities
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Perform daily cash reconciliation and maintain financial accuracy
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Support shipment processing, including documentation and airway bill (AWB) assignment
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Follow procedures for the secure handling and delivery of passports and packages
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Maintain cleanliness, security, and organization of the service point
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Report issues, progress, and customer feedback to the Supervisor
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Promote DHL’s brand values and contribute to service point growth initiatives
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Strong customer service orientation and commitment to quality service
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Excellent verbal and written communication skills
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Ability to handle financial transactions with accuracy and integrity
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Strong attention to detail and organizational skills
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Ability to work in a fast-paced environment and manage multiple tasks
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Basic sales skills with the ability to identify opportunities and upsell services
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Computer literacy (MS Office and systems)
At DHL, you will be part of a global leader in logistics, working in a dynamic environment where customer service excellence is at the core of everything we do. You will have opportunities to grow, develop your skills, and contribute to a high-performing team.
Interested candidates are invited to apply no later than 30th of June.
Please note that we are not providing work permits for this role.
