Dal Fiorentino, a renowned Italian eatery specialising in authentic schiacciate flatbreads, is seeking a dedicated Shop Manager to lead our Fitzrovia location. Join us in bringing the flavours of Florence to London while delivering exceptional customer experiences.
Role Overview: As Shop Manager, you will oversee daily operations, lead and inspire a passionate team, and ensure the highest standards of service and food quality. You’ll have the opportunity to shape the success of our shop and contribute to our growing brand.
Key Responsibilities:
1. Staff Management and Training
- Hiring and Scheduling: Responsible for recruiting staff, setting schedules, and ensuring proper staffing levels during peak hours.
- Training and Development: Overseeing the training of new employees, ensuring they are knowledgeable about the menu, customer service standards, and food safety procedures.
- Motivating Staff: Encouraging a positive work environment, boosting morale, and providing feedback to help employees grow.
2. Customer Service Oversight
- Quality Assurance: Ensuring the quality of food and service meets the shop's standards, including checking the consistency of the sandwiches and customer experience.
- Handling Complaints: Addressing any customer concerns or complaints quickly and professionally, striving for a positive customer experience.
3. Inventory and Supply Management
- Stock Control: Managing inventory of ingredients, beverages, and other necessary supplies, and making sure the kitchen is fully stocked to meet demand.
- Ordering Supplies: Placing orders with suppliers and managing stock levels to avoid shortages or waste.
- Waste Management: Minimizing food waste and ensuring proper storage and handling of perishable items.
4. Financial Management
- Budgeting and Cost Control: Monitoring the shop’s expenses, including labor, food costs, and overhead, and working to meet financial targets.
- Cash Handling: Managing cash registers, ensuring accurate transactions, and maintaining financial records.
- Sales Analysis: Reviewing sales data to track performance, identify trends, and make adjustments to maximize profitability.
5. Health and Safety Compliance
- Food Safety: Ensuring the shop adheres to health regulations, including maintaining cleanliness, proper food storage, and employee hygiene.
- Safety Protocols: Overseeing safety procedures in the kitchen and dining areas, such as handling hot equipment or ensuring fire safety standards.
6. Marketing and Promotion
- Customer Engagement: Promoting the shop through word of mouth, social media, and community events, and collaborating with local businesses or influencers.
- Menu Updates: Occasionally suggesting or implementing new items based on customer feedback or seasonal ingredients to keep the menu fresh.
7. Operations and Logistics
- Opening and Closing Procedures: Overseeing the opening and closing of the shop, ensuring all tasks are completed, such as setting up for the day and closing the store at night.
- Equipment Maintenance: Ensuring that kitchen equipment is well-maintained and repaired when necessary.
- Efficiency Improvements: Identifying areas where operations can be streamlined for a more efficient workflow, especially during busy periods.
Weekly working hours: 40
Requirements
- Minimum of 2 years of managerial experience in the hospitality industry.
- Proficient in various IT software, with a strong focus on Adobe and Excel.
- Strong understanding of food safety, hygiene regulations, and compliance requirements.
- Excellent customer service and conflict resolution skills to handle customer enquiries and complaints effectively.
- Ability to manage stock levels, order supplies, and control costs to ensure profitability.
- Strong leadership, organisational, and communication skills to motivate a team and maintain smooth operations.
What We Offer:
- Competitive salary and benefits.
- Opportunities for growth within our expanding business.
- A chance to be part of a passionate team celebrating Italian culture and cuisine.
Job Types: Full-time, Permanent
Pay: From £15.00 per hour
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Hospitality management: 2 years (required)
- Supervising experience: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
