Full or Part Time
We're Sam Harrison and Fanny Stocker — we founded Sam's Riverside in Hammersmith and Sam's Waterside in Brentford, two Michelin Guide-listed brasseries, alongside Sam's Kitchen Hammersmith, our much-loved neighbourhood restaurant, and Sam's Larder, our carefully curated food shop and deli.
Sam is on the floor most days, working alongside our teams, because we both believe in leading from the front. The people who work with us aren't just employees; they're part of our family. We're a close-knit business and we're honest about that — we only work with the right people, and when we find them, we invest in them properly.
Hospitality is built on relationships, and this role sits right at the heart of them.
The Role
We're looking for an organised, commercially-minded Sales, Events & Reservations Manager to lead reservations, private dining and events across the group.
This is a standalone support office role, working closely with Sam and Fanny, partnering with Marketing and supporting our operational teams across all venues. You'll oversee our reservations platforms, support and coach our reception teams, drive private dining and events, and help shape the commercial success of the business.
We're open-minded about how this role works. Whether you're looking for full-time hours or a flexible part-time schedule, we'd love to hear from you.
What You'll Be Doing
- Leading group reservations, private dining and event enquiries from first contact through to delivery.
- Managing and developing our SevenRooms and Tripleseat platforms.
- Supporting and coaching our reception teams to deliver exceptional guest experiences.
- Building relationships with corporate clients, local businesses and returning guests.
- Driving new business through networking, partnerships and proactive sales.
- Working with Marketing and Operations to deliver campaigns and commercial initiatives.
- Producing proposals, event plans and function sheets.
- Conducting venue show-rounds and client meetings.
- Identifying opportunities to increase revenue and maximise bookings.
- Reporting on enquiries, conversion and commercial performance.
- Working alongside the Directors to support the continued growth of the business.
You'll Fit Right In If You
- Love hospitality and believe memorable experiences begin long before guests walk through the door.
- Are naturally organised and enjoy making complex logistics look effortless.
- Build relationships easily and communicate with confidence.
- Have a commercial mindset and enjoy creating opportunities.
- Thrive on juggling multiple priorities without compromising attention to detail.
- Enjoy improving systems and finding smarter ways of working.
- Are confident working independently whilst collaborating closely with operational teams.
- Want to play a meaningful role in the growth of an ambitious independent restaurant group.
We'd Love It If You Have
- Experience in hospitality sales, events or reservations.
- Experience using SevenRooms, Tripleseat or similar booking platforms.
- Strong administration and organisational skills.
- Confidence working with both corporate and private clients.
- A proactive approach and genuine passion for hospitality.
Most importantly, we're looking for someone whose personality and values fit our business. We can teach systems; we can't teach warmth, ownership or genuine care.
What We Offer
- Competitive salary.
- Flexible working arrangements (full or part-time considered).
- A genuine opportunity to shape and develop the role.
- Direct exposure to the Directors and senior leadership team.
- Staff meals.
- 50% discount across all Sam's venues.
- Ongoing training and development.
- A family environment where you'll be trusted, supported and valued.
- The opportunity to make a real impact in a growing independent restaurant group.
Come and work with us. Learn with us. Grow with us.
If you're excited by hospitality, love building relationships and want to help shape the future of an ambitious independent restaurant group, we'd love to hear from you.
