Master Technician
Citygate Service Centre, Colindale
Basic Salary: £45,000 – £48,000 - Depending on qualifications
Uncapped OTE
Role overview
Citygate is seeking an Accredited Master Technician to join our multibrand service centre and Battery Competency Centre, working at the forefront of electric and hybrid vehicle technology. This is an opportunity to apply your expertise to complex technical challenges while continuing to develop your skills in a rapidly evolving sector.
As a Master Technician, you will play a key role in setting technical standards, supporting your colleagues, and leading from the front in delivering exceptional service.
Why Join Citygate
Specialise in EV technology
Work within a dedicated Battery Competency Centre, positioning you at the cutting edge of electric vehicle diagnostics and repair.
Advance with High Voltage Electric (HVE) Training
We invest in your future with advanced HVE qualifications, ensuring you stay ahead as the industry evolves.
Flexible working that works for you
We offer flexible working patterns designed to support your work life balance.
Strong earning potential
Your expertise is recognised with excellent earning opportunities and clear progression pathways.
Clear career progression
Develop into senior, specialist, or leadership roles within a growing and forward thinking business.
Sponsorship Opportunities
We are proud to offer visa sponsorship opportunities; however, this is exclusively available to candidates who hold VAG (Volkswagen Audi Group) Accreditation at Master Technician level. If you meet this qualification, we welcome your application and look forward to speaking to you further.
Key responsibilities
Your key responsibilities as a Master Technician will be:
· Complete scheduled vehicle servicing in line with manufacturer guidelines
· Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
· Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
· Liaise directly with customers and service advisors, providing outstanding customer service
· Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
· Participate in ongoing training and development to ensure product and service knowledge is up to date
· Contribute to local and companywide process improvements and innovations
· Mentor and provide guidance to apprentice technicians, where applicable
What’s in it for you?
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
· Access to our in-house training academy for everyone
· Access to The Volkswagen National Learning Centre for specific roles
· Electric Vehicle (EV) Training levels 1- 4 for specific roles
· Internal career progression opportunities across our various brands and locations
· High street discounts
· Wellbeing portal
· Employee assistance programme
· Purchase, service and parts discounts
· Employee referral scheme
· Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Master Technician, you will ideally have the following skills and attributes:
· Level 3 qualified vehicle technician with a full UK driving licence
· Brand accredited Master Technician is essntial
· Excellent problem-solving skills and strong attention to detail
· MOT Tester certification would be useful but isn’t essential
· A strong customer service focus with the ability to communicate technical information to a non-technical audience
· Outstanding organisation and time management skills with the ability to work to deadlines
· Excellent problem-solving skills and strong attention to detail
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
Work Location: In person
