Job Title: Retail Sales Assistant
Company: Griffin & Co Fine Jewellery
Location: Guildford (New Store Opening)
Job Type: Full-Time (38 - 45 hours per week)
About Griffin & Co
Nestled in the historic heart of Chichester, Griffin & Co Fine Jewellery has built a reputation as a premier destination for fine jewellery, bespoke design, and expert craftsmanship. From crafting unique engagement rings in our on-site workshop to remodelling cherished family heirlooms, we are defined by our commitment to personal service, exceptional quality, and timeless design.
We are now thrilled to be expanding our footprint and bringing our warm, unhurried, and highly tailored approach to a brand-new showroom in Guildford. We are looking for an enthusiastic, knowledgeable, and driven Retail Sales Assistant to join our founding Guildford team and help us build lasting relationships in our new community.
The Role
As a Retail Sales Assistant at our new Guildford store, you will be the face of the Griffin & Co brand. You will be responsible for creating a welcoming environment, guiding customers through our collections (from lab-grown and certified diamonds to bespoke wedding bands), and driving store sales. The ideal candidate is approachable, motivated by targets, and passionate about delivering the "personal touch" that our clients have come to expect.
Key Responsibilities
- Exceptional Customer Experience: Greet customers warmly and offer a personal, unhurried consultation experience, ascertaining their needs and providing tailored recommendations for fine jewellery, remodelling, or repair services.
- Sales Target Achievement: Actively drive sales to meet and exceed personal and store targets, utilising upselling and cross-selling techniques where appropriate.
- Product Knowledge: Develop a deep understanding of our offerings, including ethical sourcing, gemstone cuts, precious metals, and the bespoke design journey, to educate and inspire our customers.
- Visual Merchandising: Ensure the showroom floor and display cabinets are consistently flawless, fully stocked, and visually appealing according to Griffin & Co guidelines.
- Transactions & Administration: Process payments accurately using the POS system, handle confidential client information with care, and assist with inventory checks and stockroom organisation.
What We Are Looking For
- Previous experience in premium retail, luxury sales, or a customer-facing role is highly desirable (jewellery experience is a distinct advantage, though training will be provided).
- Strong communication and interpersonal skills, with the ability to build trust and rapport with clients marking significant life milestones.
- A proactive, enthusiastic attitude and a genuine passion for fine craftsmanship and design.
- Ability to work effectively both independently and as part of a close-knit team.
- Flexibility to work a stable roster of 38 - 45 hours per week, which will include weekends to support our busiest trading days.
What We Offer
- Competitive Hours: A stable roster of 38 to 45 hours per week.
- Commission Scheme: Uncapped earning potential with a 2% - 4% commission rate on your sales.
- Staff Discount: A generous employee discount on Griffin & Co Fine Jewellery pieces.
- Career Growth: The unique opportunity to be part of a new store opening and grow alongside a thriving, independent, modern jeweller.
How to Apply
If you are passionate about fine jewellery and ready to take the next step in your career with Griffin & Co, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience to [email protected] or drop it off in person at our Chichester showroom (64 South Street, Chichester, PO19 1EE) while our Guildford location is being prepared.
Pay: £14.00-£17.00 per hour
Benefits:
Work Location: In person
