Hampton Property Management provides supported accommodation to disadvantaged individuals across Birmingham and the Midlands. Our aim is to offer not just a roof over someone’s head, but the tailored support they need to rebuild their lives and work towards independence.
We support residents from a variety of complex backgrounds including mental health challenges, homelessness, substance misuse, ex-offenders, and ex-service personnel. Many of our residents have experienced chaotic lifestyles, and may still be facing barriers that prevent them from moving forward.
As a Support Worker, your role is to build trust, provide consistent support, and encourage each resident to take steps toward a more stable and independent future. Progress isn’t always quick or straightforward, and setbacks are part of the journey. However, with patience, persistence, and a supportive (yet firm when needed) approach, you’ll play a key role in helping residents achieve their goals.
This is a role for someone who genuinely wants to make a difference, who can remain calm under pressure, and who isn’t afraid to deliver honest, respectful conversations when needed. You’ll need to be fully committed, resilient, and ready to support individuals who are often overlooked by mainstream services.
Key Responsibilities
- Provide day-to-day support to residents living in exempt accommodation
- Develop and maintain positive relationships with residents based on trust, consistency, and mutual respect
- Create and monitor support plans tailored to individual needs
- Offer practical guidance around life skills, budgeting, appointments, health and wellbeing
- Signpost and liaise with external agencies such as mental health services, probation, substance misuse teams, and employment or training providers
- Respond effectively to challenging behaviour and crisis situations
- Keep clear, accurate records of interactions, incidents, and progress
- Support residents to maintain their accommodation and understand tenancy responsibilities
- Work as part of a wider team and attend regular meetings and training
- Complete support plans and risk assessments
- Maintain the properties, ensure they are clean
- To work as a member of our team to deliver Tenancy Related Support to an allocated set of disadvantaged citizens from within our housing system.
- To build a professional yet personally supportive bond with the citizens being supported, and to genuinely and in a committed way work to assist them in achieving a set of identified goals from within their support plan.
- To continually asses and where appropriate identify additional goals that fall within the scope of the Initial Supported Housing framework that may be relevant and of benefit to the citizens being supported.
Essential:
- Experience working with vulnerable adults or people with complex needs
- Strong communication and interpersonal skills
- Understanding of safeguarding and professional boundaries
- Ability to remain calm and empathetic in challenging situations
- Good organisational and record-keeping skills
- A genuine passion for helping others progress
- Driving License & Own vehicle are essential.
- Enhance DBS check will be completed
- Knowledge of exempt accommodation and housing-related support
- Experience working with mental health, homelessness, addiction or criminal justice services
The role is full time; Monday to Friday 9:00 -17.00 (37.5 hours a week)
Job Type: Permanent
Experience:
- support: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Job Types: Full-time, Part-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
