Part-time Receptionist
HPB Duloe Manor
We are looking for a part time Receptionist to join our friendly team for this exclusive self-catering complex of 40 properties and associated facilities on a fixed term 6 month contract (Maternity Cover). The successful candidate will be responsible for welcoming our guests, providing a professional and friendly service to them throughout their stay, sharing local knowledge of the surrounding area to enhance their holiday experience.
Hours: 9am – 5pm Working 3 days per week to include a Saturday (Possible extra shifts available to cover staff and school holidays).
Rate of pay £13.25 per hour
Training will be provided, however experience in a Receptionist role would be preferred.
Your role:
- Welcoming guests on arrival & provide a friendly supportive service during their stay
- Providing information and support on local area, places to visit & making bookings
- Liaise with other departments to manage issues raised by guests
- Maintain & update information folders & notice boards
- Daily review of booking system
- Ordering site materials and stock for on-site shop
- Record accurate billing information for guest and take payment on departure
- Supporting the Housekeeping team with daily management of small volumes of internally washed items, keeping back office neat and tidy, and property inspections prior to guests occupying
- Participate in a rota system for the emergency site phone cover outside of normal working hours (bonus scheme in place).
To be part of our team you must be able to demonstrate good communication skills both written & verbally, the willingness to provide a high standard of customer care which is professional, friendly and appropriate for all generations, be enthusiastic, hardworking, take real pride in your work and a zest for working with others to create an amazing holiday experience for our guests.
Duloe Manor prides itself on high standards and service excellence. To achieve this, employees are required to demonstrate high levels of team working and flexibility in their job role, you may therefore be required to perform any additional or other functions that the Site Manager considers necessary from time to time.
For a job description or an informal chat about the role please contact the Site Managers Kellie Allan or Lydia Zampella on 01503 263861 - [email protected]
£13.25 per hour
www.hpb-duloemanor.co.uk
Pay: £13.25 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
Work Location: In person
