Income and Arrears Officer / Manager — 4-Week Contract (West Ealing)
Location: West Ealing, London — hybrid
Contract: 4 weeks initially, with potential for an ongoing part-time role
Start: ASAP, subject to interview
Day rate: Dependent on experience
About the role
We're a small housing organisation looking for an experienced income/arrears specialist to join us for an initial four weeks to clear a backlog of arrears work. For the right person, there may be an ongoing role after the contract, though this would be part-time given the size of our organisation.
This is a hands-on role suited to someone who can hit the ground running with minimal supervision and make a real dent in the workload quickly.
What you'll be doing
- Managing and reducing arrears across our portfolio
- Setting up direct debits and supporting residents with payment arrangements
- Liaising with residents, colleagues, our outsourced finance team, and Housing Benefit / DWP
- Working independently to prioritise key tasks
What we're looking for
- A minimum of 4 years' experience in income collection and arrears recovery
- Confident IT skills and the ability to pick up a new system quickly
- An excellent communicator, comfortable dealing with residents and external bodies
- Able to work with minimal supervision — supervisory or team-leader experience would be an advantage
Please note: This role requires proven, hands-on arrears experience. We will only be able to consider applicants who meet the criteria above, so please do not apply if you do not have the relevant background.
To apply
Apply with your CV. Interviews will be arranged promptly, with a view to starting as soon as possible.
Pay: £26.00-£30.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: Hybrid remote in London W13 9YU
