Main Duties:
The Starbucks Supervisor role involves a range of duties, including: ensuring excellent customer service is delivered; supervising the team members; being responsible for the day to day operation of your shifts, training and coaching colleagues whilst ensuring the brand values and standards are delivered on every occasion.
Key Personal Attributes
To join the Valor team we need individuals who can drive commerciality through caring and pride. Being personable, reliable, inspirational, driven and enthusiastic by nature.
Key Performance Behavioural Indicators
The key performance behavioural requirements of the Starbucks Supervisor role include:
- Identifying customer service problems or issues before they arise.
- Displaying a positive, friendly and informal manner with customers.
- Showing a sense of urgency on behalf of customers and actions requests quickly.
- Undertaking work in a well-organised and systematic way.
- Working effectively with colleagues and other departments.
- Striving for excellence by paying attention to important detail.
- Ensuring promises are kept by following through on customer requests.
- Maximising sales opportunities through up-selling, cross-selling and achieving add-on sales.
Previous experience
The successful applicant must have previous experience in food and beverage service in a hospitality related role. With effective selling and communications skills, an attention to detail and evidence of being a team player. They must also have the ability to work flexible hours, on any day of the week.
Pay: £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
