Hours: 13.5 hours per week, to be worked Saturday 8:45am- 5:15pm and Sunday 9:45 am - 4:15pm
Salary - £24,785 FTE per annum, actual salary of £8,922
Location: Willerby, East Yorkshire
We are excited to be opening a brand-new Dove House Hospice charity shop in Willerby and are looking for a motivated Weekend Supervisor to support its success.
Could you create a positive and welcoming environment for customers and volunteers?
Could you use your retail experience and eye for merchandising to help drive sales and make a difference in your community?
Job Summary
We are seeking a dedicated Weekend Supervisor to oversee operations at our Willerby location. This role is ideal for individuals with a background in management, hospitality, or guest services, who are committed to delivering exceptional customer experiences. The successful candidate will be responsible for supervising staff, ensuring smooth daily operations, and maintaining high standards of service during weekend shifts. This position offers an excellent opportunity to lead a team in a dynamic environment while fostering a welcoming atmosphere for guests.
Responsibilities
- Supervise and coordinate the activities of team members during weekend shifts to ensure efficient service delivery.
- Provide exceptional guest services by addressing enquiries, resolving issues promptly, and maintaining a friendly and professional demeanour.
- Oversee the organisation of daily operations, including reservations, check-ins, and guest requests.
- Support staff training and development to uphold company standards and enhance team performance.
- Ensure compliance with health and safety regulations and company policies at all times.
- Monitor cleanliness and presentation of the premises to uphold a high standard of hospitality.
- Assist in managing stock levels and ordering supplies as needed to ensure smooth operations.
- Report any operational issues or guest feedback to senior management for continuous improvement.
Experience
- Proven management experience within the hospitality or guest services industry.
- Strong organisational skills with the ability to multitask effectively under pressure.
- Excellent communication skills, both verbal and written, with a friendly approach towards guests and team members.
- Previous experience supervising staff during weekend shifts is desirable but not essential.
- Knowledge of health and safety regulations relevant to hospitality environments.
- A proactive attitude with problem-solving capabilities and attention to detail. This role is perfect for motivated individuals looking to utilise their management expertise in a vibrant hospitality setting during weekends, ensuring guests enjoy memorable experiences while supporting the smooth running of operations.
Pay: £12.71 per hour
Benefits:
Work Location: In person
