Job Title: Property Marketing & Lettings Coordinator
Salary: £35,000 – £45,000 per year (DOE)
Job Type: Full-time, Office-based (Mon–Fri, 9am–6pm)
About Storeys
At Storeys, we’re an independent agency that breaks the mould.
We’re design-led, service-driven, and genuinely care — about our people, our clients, and the homes we represent.
We believe property marketing and lettings should feel different: thoughtful, proactive, and detail-obsessed.
That standard starts with our team.
The Role
We’re looking for a Property Marketing & Lettings Coordinator to take ownership of how our homes are prepared, presented, and brought to market — while supporting instructions, compliance, and deal progression across the business.
This is a key role at the heart of the team — combining marketing, compliance, sales/lettings progression, and operational support to ensure everything runs smoothly and to a high standard.
About You
You’re someone who:
- Has 2–3+ years’ experience in residential lettings (sales exposure a bonus)
- Understands the full lifecycle — from instruction through to completion/tenancy
- Has strong knowledge of AML, compliance, and onboarding processes
- Has a great eye for presentation and detail
- Communicates clearly, professionally, and confidently
- Is highly organised and thrives managing multiple workstreams
- Is proactive — always looking to improve systems and processes
- Enjoys supporting a team and bringing structure to busy environments
Experience required:
- Alto (or similar CRM)
- Goodlord (holding deposits, referencing)
What You’ll Be Doing
You’ll be responsible for preparing, launching, and managing property listings — while supporting instructions, compliance, and deal progression across both lettings and sales where required.
Property Instruction & Client Onboarding
- Supporting the instruction of new properties
- Sending out and managing terms of business and ensuring they are signed
- Completing AML checks and onboarding compliance
- Responding to landlord notices and coordinating next steps
- Ensuring a smooth transition from instruction to launch
Property Marketing & Launch
- Preparing properties to go live
- Booking photography, floorplans, and video tours
- Enhancing presentation using virtual staging and AI editing
- Writing and refining property descriptions, including local area highlights
- Uploading and managing listings across portals
Enquiries & Deal Support
- Managing incoming enquiries and arranging viewings
- Coordinating access and keys
- Supporting negotiators in progressing deals
- Using Goodlord to secure holding deposits and manage referencing
Sales & Lettings Progression
- Supporting sales progression where required
- Chasing key parties to keep transactions moving
- Coordinating communication between buyers, sellers, solicitors, and agents
- Ensuring deals progress smoothly through to completion
Feedback & Client Communication
- Gathering and organising viewing feedback from the team
- Providing structured weekly feedback to landlords and vendors
- Ensuring clients feel informed and supported throughout
Systems, Data & Process Improvement
- Maintaining accurate and up-to-date CRM records (Alto)
- Managing data and ensuring nothing is missed
- Identifying inefficiencies and improving workflows
- Supporting the team in maintaining high operational standards
Operations & Team Support
- Arranging boards, keys, and access
- Supporting day-to-day lettings operations
- Providing PA support to the Head of Lettings
- Assisting the wider team to keep everything running smoothly
Why Storeys
We’re building a business that values care, quality, and attention to detail.
We go above and beyond — in how we present homes, communicate with clients, and deliver results.
This is a role for someone who takes pride in their work and wants to be part of a team doing things properly.
How to Apply
If this sounds like you, we’d love to hear from you.
Please send your CV along with a short covering note explaining:
- What great property marketing looks like to you
- How you go above and beyond in your role
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Work Location: In person
