Occupational Requirement: Due to the nature of this role, which includes providing intimate personal care to female service users in line with individual care plans and safeguarding requirements.
Can you lead with compassion in the toughest moments? Join us and lead by example and guide others to deliver life-changing care
Job Title: Crisis Senior Support Worker (Nights)
Location: Various across Norfolk and Suffolk
Salary: £34,612 per annum (£17.75 p/h) (plus enhancements for nights, weekend and bank holiday work, where applicable)
Contract Type: Permanent Full Time (37.5Hours)
This role is offered on an full time basis, and you will work a set 5 week rolling pattern.
Working Pattern: All shifts are 12.5 hours
About You:
As a Senior Crisis Support Worker, you lead a team of Support Workers to provide dedicated support to young people with severe challenging behaviours typically in residential settings, either as single occupancy, or dual/multiple occupancy. Acting as a role model for our Crisis Support Workers, you will need to showcase consistently high standards to ensure the service we provide is safe, secure, and in line with legislative frameworks.
You will need to be resilient, patient, committed and passionate about providing care to those often at their most vulnerable time in their lives.
Working as a team, you will provide effective and consistent support for young people working provide world class caring outcomes to the most vulnerable, whilst ensuring safeguarding is at the heart of everything you do.
The role will require you to complete sleep ins as and when required to ensure continuity of care.
Requirements:
To apply for our Senior Crisis Support Worker role, you will need:
- At least 1 year of experience as a support worker, health care assistant, or similar, working with significant challenging behaviour. This will be in either secure or residential settings
- Demonstratable experience of leading a shift where you encompass leadership qualities to ensure all duties are fulfilled.
- Be certified and have significant experience in intervention training (such as PMVA)
- A strong knowledge of relevant legislation and regulations
- A strong knowledge and understanding of the care system, including safeguarding, risk management, communication and placement planning.
- Excellent communication skills, both written and spoken, with a good working knowledge of using IT equipment
About JMR Healthcare
JMR Healthcare is a leading care provider in the East of England, supporting children and adults with learning disabilities, autism, and mental health needs. Founded by a frontline support worker, our roots are in compassionate, person-centred care — and that remains at the heart of everything we do.
We offer residential care, family support, crisis response, and accredited training, with a reputation for excellence and rapid mobilisation of care packages. As a Residential Support Worker, you’ll be part of a team that lives by our values: Compassion, Excellence, Integrity, and Courage — making a real difference in the lives of those who need it most.
About our Crisis Management & Family Support Service
JMR Healthcare’s Crisis Management Services (CMS) Team delivers rapid, high-quality care to children and young people in urgent or complex situations. Known for mobilising fully managed care packages within 48 hours, the team also provides tailored Family Support Services, helping families navigate challenging circumstances with compassion and professionalism.
Support Workers are guided by our experienced Community Care Managers, ensuring every care package is safe, responsive, and person-centred. Whether supporting individuals or entire families, the CMS team embodies our core values — Compassion, Excellence, Integrity, and Courage — in every action.
Ready to Join Us?
If you’re passionate about supporting meaningful work and thrive in a values-led environment built on Compassion, Excellence, Integrity, and Courage, we’d love to hear from you.
Submit your application through our portal. If you would like a confidential conversation about this role, please contact a member of the Recruitment Team on [email protected].
Essential Information for Candidates:
JMR Healthcare LTD and JMR Recruitment LTD are committed to safeguarding and promoting the welfare of our children and young people by keeping them safe, and we expect all our staff to share in this responsibility.
The JMR Safer Recruitment Policy follows the guidance set out by Schedule 2 of the Children’s Homes (England) Regulations 2015, where all offers of employment, and engagement, are subject to an Enhanced DBS Check with Adult & Child barred list checks and other pre-employment checks to confirm suitability to work with children and young people.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
Please note, we do not offer sponsorship.
*Closing date for applications: We will review candidates as and when applications are received and reserve the right to close this job advert early. It is therefore advised that you submit your application as soon as possible to avoid disappointment.
Pay: From £34,612.00 per year
Work Location: In person
