Contracts Administrator
The rewards
The role of Contracts Administrator:
- Managing incoming calls, high levels of planned maintenance and reactive maintenance work from external clients
- Schedule PPMs for engineers and work orders
- Scheduling all responsive repairs; liaising with tenants, clients, contractors and external parties
- Scheduling work across all stated contracts
- Reacting to emergencies raised by the client and overseeing the engineer's attendance
- Plan efficiencies of location and response time improvements
- Taking ownership of daily workload
- Handling customer complaints or queries via telephone, email or letter
- Manage completion of PPMs and reactive tasks
- Manage Soft Service Contractors including Window Cleaning, Security, Grounds and Gardens, and Pest Control
- Control and issue engineer's uniform
- Client liaison and occasional support to ACM and CM
- Production of monthly performance report and management of contract performance schedule
- Chasing subcontractors' reports and schedules
- Achieve the team's agreed performance targets and ensure that SLAs are met
The ideal Contracts Administrator:
- IT knowledge including MS Office and CAFM Systems
- Facilities Management experience ideally, but not essential
- Experience of working in financial performance penalties
- Strong organisational skills and a high attention to detail
- General knowledge of Intranet services
- PFI experience
- Technical knowledge and experience
- Previous experience in a customer-facing role such as Customer Services, Admin, PA or Project Management
- Excellent communication skills and ability to work well as part of a team
- Ability to work in a fast-paced environment, multitask and make effective decisions quickly
This is a temporary role with an immediate start.
Office-based, reporting to the Operations Delivery Supervisor and working as part of the Contract Management Team.
