Job Description
Join our Administrative Department at Fitzwilliam Clinic as a Medical Secretary. We are seeking a highly organised and professional Medical Secretary to join our private clinic. The successful candidate will provide comprehensive administrative support, ensuring the smooth coordination of patient care pathways for both private and Waiting List Initiative (WLI) patients.
This role requires excellent communication skills, strong attention to detail, and the ability to manage sensitive patient information with discretion and confidentiality.
Job Title
Medical Secretary
Location
Fitzwilliam Clinic, Lisburn Road
Contract
Full Time, Permanent
Hours
35 per week
Salary
£25,400
Key Responsibilities
- Booking patients for both Private and WLI (Waiting List Initiative) services
- Arranging patient pre-assessment appointments and coordinating related documentation
- Confirming upcoming procedures, and admissions with patients
- Creating, updating, and maintaining accurate patient records and profiles on internal systems
- Managing patient telephone and email queries in a professional and timely manner
- Completing medical dictations
- Managing WLI administration, including spreadsheets, activity returns, patient discharges, and liaison with contract teams
- Maintaining PHIN (Private Healthcare Information Network) data requirements and ensuring accurate submissions
- Coordinating implant requests and submitting requirements for ordering via the Theatre Manager
- Supporting Practice Manager, Operations Lead and Clinical teams with general administrative duties as required
**The above list of duties and responsibilities is not exhaustive and you may be required to undertake additional tasks as reasonable requested to meet the needs of the business**
Skills and Experience
Essential
- Previous experience in a medical secretary or healthcare administrative role
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- High level of accuracy and attention to detail
- Ability to manage confidential information professionally
- Proficiency in Microsoft Office and patient management systems
- Ability to work independently and within a multidisciplinary team
Desirable
- Experience within private healthcare or cosmetic surgery environments
- Knowledge of PHIN requirements
- Experience managing Waiting List Initiative (WLI) administration
- Audio typing or medical dictation experience
Personal Attributes
- Professional and compassionate approach to patient care
- Strong interpersonal skills
- Proactive and adaptable attitude
- Ability to prioritise workload effectively in a fast-paced environment
Benefits
- Opportunity to work within a leading private cosmetic clinic
- Supportive and professional working environment
- Ongoing training and development opportunities
- Competitive salary and benefits package
Pay: From £25,400.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
