How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a key role in putting home ownership within reach of more people, generation after generation.
You can be part of that purpose by joining our Customer Change & Business Readiness team as a Customer Change Manager, leading the successful launch and adoption of our new mobile app.
This is a minimum 6-month Fixed Term Contract opportunity.
How you'll make a difference
As Customer Change Manager, you will lead business readiness for the Society's mobile app launch, ensuring our Customer Operations and support areas are fully prepared to deliver an exceptional digital experience from day one.
You'll act as the bridge between the project team and the Customer Business, translating plans into practical actions, and ensuring changes land safely, smoothly and with minimal disruption.
Your work will directly influence how customers use the app, how effectively we support them, and how confidently our colleagues adopt new ways of working.
What you'll bring to the role
- Proven experience delivering business readiness and change management within complex programmes, ideally involving digital product or service launches.
- Strong project management capability, including planning, risk management, dependency tracking and structured delivery.
- Experience working in a regulated financial services environment. It is essential for understanding compliance, conduct and operational risk considerations.
- Expertise in impact assessment and translating insights into practical change activity.
- Ability to capture, challenge and refine requirements, ensuring they reflect both customer needs and business constraints.
- Clear, confident communication skills, able to turn complex information into simple, actionable messages for colleagues and stakeholders.
- Strong stakeholder management, with the ability to influence, challenge constructively and build trusted relationships across the organisation.
And in return, you'll get the best from us:
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on [email protected].
#LI-Hybrid
