Job Title: Box Office Assistant
Location of post: Pontardawe Arts Centre, Herbert Street, Pontardawe, SA8 4ED
Is this post a secondment? No
The post is an average of 29.5hrs per week over 5 days, on a fixed 3 week rolling rota.
The rota includes, days, evenings and weekends. Weekend shifts are subject to an enhanced rate.
Workstyle:
Your workstyle in this role will require you to work from a fixed workplace.
About the role
We are currently seeking an enthusiastic, reliable, and customer-focused individual to join our team as a Box Office Assistant.
Pontardawe Arts Centre is a vibrant and dynamic hub for arts and culture, delivering a diverse programme of live performances, cinema screenings, and community events. We are committed to providing a high standard of customer service and creating a welcoming and inclusive environment for all visitors. The Centre features a dedicated cinema space and a modern café bar, which enhances our varied artistic and cultural offer.
If you are looking to contribute to the continued success and development of Pontardawe Arts Centre, this is an excellent opportunity to join a forward-thinking and supportive team.
The successful candidate will be responsible for delivering a comprehensive Box Office and Café Bar service, ensuring an efficient, professional, and welcoming experience for all customers.
As a Box Office Assistant, you will play an integral role in the day-to-day operation of the venue, acting as the first point of contact for customers and supporting both front-of-house and café bar functions.
Your daily duties will include:
- Preparing the Box Office and café bar areas for public service
- Providing a high standard of customer service in person, via telephone, and by email
- Delivering café bar service alongside Box Office responsibilities, including operating both the ticketing system and café/bar till
- Supporting administrative and clerical processes
- Undertaking routine cleaning duties as required
- Accurately inputting and maintaining data on Arts Centre systems, ensuring compliance with GDPR regulations
About you
Do you have:
- The ability to work effectively as part of a team, whilst also demonstrating initiative and the capacity to work independently
- A positive, proactive approach with a strong commitment to customer care and community engagement
- Excellent interpersonal and communication skills
- Basic IT skills, with confidence in using digital systems
Ideally, you will have:
- Experience of handling cash and card payments within a customer-facing environment
- An understanding of HACCP and COSHH procedures
- A Basic Food Hygiene Certificate
There are no formal qualifications required for this role, as full training will be provided.
We would welcome applicants with experience in:
- Box Office operations within a theatre, leisure, cinema or arts environment, including the use of computerised ticketing and till systems
- Hospitality and customer service roles, such as cafés, bars, or restaurants
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion, please contact Angela Jones on
Email: [email protected]
Welsh Language skills are not required
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.
