Overview
In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 13 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future. We were also recognised in the Sunday Times ‘Best Places To Work 2023’ list.
Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.
We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients and visitors, providing excellent customer service and ensuring smooth administrative operations within the practice. This role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently in a busy office environment.
This role offers an opportunity to work in a supportive environment where your organisational skills and friendly demeanour will make a positive impact on patient experience.
Duties
- Greet patients and visitors warmly upon arrival, creating a welcoming environment
- Manage appointment scheduling, confirmations, and cancellations efficiently
- Answer phone calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update information in the patient management system
- Handle administrative tasks such as filing, data entry, and processing correspondence
- Collect and process payments, including insurance details and billing information
- Assist with the preparation of medical documentation and correspondence as needed
- Ensure the reception area remains tidy, organised, and professional at all times
Requirements
- Previous office or administrative experience is highly desirable
- Strong organisational skills with attention to detail
- Excellent communication skills, both written and verbal
- Ability to remain calm and professional in a busy environment
- Proficiency in using computer systems and office software programmes
- Friendly demeanour with a commitment to delivering outstanding customer service
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities within the practice environment
This role is ideal for individuals who are dedicated, efficient, and eager to contribute positively to patient care through excellent administrative support.
Our HEART Values
Everything we do is guided by our HEART values:
Helpful – We go the extra mile for patients and colleagues.
Empathetic – We listen, care and treat everyone with compassion.
Accountable – We take ownership and deliver on our commitments.
Resourceful – We embrace challenges and find solutions.
Teamwork – We achieve more by working together.
Diversity & Inclusion
We're proud to be an inclusive employer where everyone feels respected, valued and able to be themselves. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone can thrive.
Pay: From £12.71 per hour
Benefits:
- Company events
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Sick pay
Application question(s):
- Are you able to be flexible to cover as required?
- Do you have previous experience working in a healthcare or clinical reception environment?
- Are you confident using patient management or booking systems?
- How many years of experience do you have providing front-of-house or customer service support in a professional setting?
- This role involves handling confidential patient information. Can you describe briefly how you ensure confidentiality and professionalism in your work?
- Our clinic is based in Liverpool city centre — are you able to reliably commute to the clinic for scheduled shifts?
Work Location: In person
