PROPERTY TRANSFER MANAGER
- Rendall & Rittner • Competitive • Home Based
ROLE OVERVIEW
You will lead our Property Transfer function, the team at the heart of smooth, timely sales, purchases and remortgages across a large residential portfolio. This is a pivotal role where your judgment, organisation and people leadership ensure every assignment and notice is handled with accuracy, care and pace.
You will coordinate the end to end process, set high standards and coach your team to deliver against SLAs and fee-income targets. With a blend of service mindset and commercial focus, you will streamline workflows, strengthen stakeholder relationships and continually improve how we support residents, clients, conveyancers and lenders.
ROLE EXPECTATIONS
Most days you’ll be overseeing a high volume caseload, guiding your team on complex lease queries, checking key documents and unblocking issues to keep completions on track. You’ll be in regular contact with solicitors, lenders and internal teams, monitoring SLAs, reviewing fees and using data to drive decisions and improvements.
WHAT SUCCESS LOOKS LIKE
- Consistent on-time turnaround of LPE/management packs, consents and notices against clear SLAs.
- Accurate, audit-ready documentation with zero tolerance for data errors or compliance breaches.
- A motivated team with clear goals, strong coaching, fair workload balance and low escalation rates.
- Excellent feedback from residents, clients and conveyancers, reflected in CSAT and complaint reduction.
- Strong fee performance with robust invoicing, recovery and transparent reporting to stakeholders.
- Measurable process improvements that reduce cycle times and rework while increasing capacity.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Managing and prioritising the team’s pipeline of sales, purchases and remortgages to meet SLAs.
- Reviewing and approving management information packs, certificates/consents and completion statements.
- Liaising with conveyancers, lenders and internal colleagues to resolve lease queries and unblock cases.
- Ensuring accurate apportionments, arrears clearance and invoicing of transfer-related fees.
- Monitoring performance dashboards, reporting on KPIs and implementing workflow improvements.
- Coaching team members, handling escalations and embedding consistent, compliant ways of working.
WHO THIS ROLE IS FOR
- You’re a hands on leader who thrives in a high volume, detail critical environment.
- You combine empathy and clear communication with a firm focus on outcomes and deadlines.
- You are commercially minded, comfortable discussing fees and ensuring fair recovery.
- You love building simple, scalable processes and using data to improve decisions.
- You stay calm under pressure and bring a solutions-first approach to complex lease queries.
EXPERIENCE THAT HELPS
- Leading a centralised operations or case management team within property transfers or conveyancing support.
- Handling leasehold documentation such as management packs, certificates of compliance and notices.
- Working knowledge of service charge apportionments, arrears resolution and completion statements.
- Using workflow tools, case management and property management systems to manage SLAs at scale.
- Delivering continuous improvement projects that reduced turnaround times or improved customer experience.
WHAT WE OFFER
- Competitive salary, aligned to experience
- Discretionary bonus
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance and enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme and employee assistance programme
- Discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your leadership of high-volume transfer operations, stakeholder management, service delivery and commercial acumen
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
