Company Description
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We place people at the heart of everything we do.
What do we do?
Sofitel, the Modern Luxury International Hotel Brand for Accor, brings the French art de vivre to business and leisure travellers visiting the Qantas Premium Lounge London Heathrow. It is a luxury state of mind that drives our teams to deliver epic experiences for our guests, with a touch of that joyful and carefree French art of living. It's there in a way that we remember a favourite drink, or meal, or preferred newspaper. It's in the personal attention we might offer a first-time visitor to our lounge to help them feel at home. It's in the care and pride we take in serving beautiful, fresh food that's a pleasure to eat. It's there in the playful banter between our barista and a regular guest. It's there in every warm smile, helping hand and fond farewell.
At the Qantas Premium Lounge London Heathrow, we have a unique opportunity for extraordinary professional to join our team in providing Five Star Hospitality service including premium a la carte and buffet dining.
With a genuine commitment to delivering an exceptional and unrivalled luxury guest service every time, we seek like-minded people who strive for excellence at every touch-point and will help us achieve a whole new level of outstanding guest satisfaction.
Ideally with two years’ experience in an upscale restaurant, lounge or hotel combined with your impeccable presentation and warm friendly smile will set you apart. You will be responsible for caring for guests in your assigned section and assisting others when needed.
Your excellent communication skills will ensure that guests have a seamless experience. You’ll be able to understand the needs of our guests by ensuring meals and drinks are delivered to their liking all while maintaining the highest levels of food safety.
Key Responsibilities:
- Previous customer service or hospitality experience is a must.
- A friendly, customer focused attitude with the drive to provide Total Customer Satisfaction.
- Initiative to ensure that interactions with our customers are positive and efficient.
- Maintaining a high standard of grooming and presentation.
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
- Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays
To work within the airport a full 5 year background check is needed and a clean criminal record is required to allow us to apply for a security ID before your employment commences. We will fully explain and work with you throughout the pass application process
Additional Information:
For your commitment we offer great pay and working conditions, freshly prepared staff meals, the best coffee in the airport and flexible work schedules, plus a huge range of employee benefits including:
- Hotel discounts (staff rates) at over 3000 hotels globally (staff rate stays!)
- Flight Travel discounts with Qantas and Jetstar (staff rate flights!)
- An inclusive and empowering workplace, where we place people at the heart of everything we do.
- Free meals and coffee on shifts
- Previous experience in an upscale restaurant or hotel is highly desirable along with a high appreciation for food and beverage.
- ·Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays.
- ·In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
- ·To work within the airport a full 5 year background check is needed and a clean criminal record is required to allow us to apply for a security ID before your employment commences. We will fully explain and work with you throughout the pass application process
Job Type: Full-time
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
Pay: £14.80 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
