Acorn Occupational Health - part of Spire Healthcare Group - is seeking a self-motivated, full-time, office-based Customer Service Administrator to support our growing Client Services team.
This is an excellent opportunity to join a welcoming and professional organisation that takes pride in delivering a high-quality service to its customers. The role will involve customer support, report auditing, issuing questionnaires via database systems, and a range of general administrative duties.
Within the role:
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Provide administrative support to the team, including diary management, handling post, emails, telephone calls, general correspondence, photocopying, shredding and scanning
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Assist with the management of multiple databases
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Audit medical health surveillance reports, with a high level of accuracy and attention to detail
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Provide comprehensive advice to customers and promote Acorn Occupational Health services, including Absence Management, Occupational Health Surveillance, Wellbeing Initiatives, Immunisation, Ergonomics and Biological Testing
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Process medical records in line with company policies and procedures
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Develop and maintain effective working relationships with all stakeholders
About The Company
Founded in 2005, Acorn is a close-knit, supportive and fast-growing occupational health provider. As a business, we help to support the health and well-being of employees within the workplace throughout the UK. We are proud to have received several awards and highly recognised accreditations, including SEQOHS, as a result of our high level of service within the industry. You will join a dynamic and agile company that continually strives for excellence and invests time in development. Acorn Occupational Health was acquired by Spire Healthcare in 2025, one of the UK's leading independent healthcare groups, and will be part of the company's Spire Workplace Health division.
Essential skills:
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Confident and proficient user of the Microsoft 365 suite
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Experience of document auditing
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Previous experience in a customer service-focused role
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Positive, proactive and forward-thinking approach
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Strong organisational skills, with pride in producing high-quality work
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A collaborative team player with strong problem-solving skills
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Ability to manage multiple tasks effectively in a fast-paced environment
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Competent in the use of bespoke CRM systems
Desirable skills (but not essential):
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Experience working within the occupational health or wider healthcare sector
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Knowledge and understanding of Microsoft Dynamics
