A fantastic opportunity has arisen within one of our prestigious sites in Central London for a dynamic Loading Bay Officer. You will be self-driven with a proactive mindset to manage an increasingly busy loading bay and Service Road area. You will deliver a high quality of customer service to both our clients and service users. The ideal candidate will possess a skillset that lends itself to managing the logistics, security, and smooth operation of a loading dock. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client. This amazing opportunity operates on a full-time contract working Monday - Friday. We offer a competitive salary per hour, with a holiday entitlement of 28 days inclusive of bank holidays. Vigilant Security prides itself in offering an exemplary welcome to our clients.
Key Responsibilities
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Security & Access Control: Monitor vehicular/pedestrian access, check credentials (ID, manifests), conduct visual checks, operate security systems (CCTV), and report suspicious activity.
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Logistics Coordination: Manage incoming/outgoing deliveries, direct vehicles, coordinate with transport teams, and ensure timely loading/unloading.
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Health & Safety: Enforce loading bay safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance.
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Goods Handling: Oversee safe movement and storage of goods, operate equipment (pallet trucks, trolleys), and ensure proper stacking.
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Communication: Serve as a central point for information, liaise with internal teams (staff, management) and external contractors, and provide clear instructions.
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Administration: Maintain records, complete documentation, write incident reports, and handle general administrative support.
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Area Management: Keep the loading bay clean, tidy, and organized, ensuring high standards of hygiene.
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Incident Management and Reporting: Respond to incidents such as vehicle accidents, spills, or fire alarms in the loading area, and initiate emergency procedures as needed. Complete a full detailed handover at the end of each shift.
Person Specification
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Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
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Experience covering a range of settings is desirable i.e. loading bay, gatehouse, corporate, commercial, retail, events.
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Excellent interpersonal skills and the ability to interact with people at all levels
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Banksman trained
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Ability to work independently with confidence, using own initiative as required
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Look for opportunities to enhance client/contractor experience
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Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
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Confidence and common sense to access and utilise expert resources when making decisions
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Maintain and practice a high degree of confidentiality at all times
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Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage
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Have an acute sense of security awareness
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Valid SIA SIA/CCTV Licence
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5 years of continuous work employment history without gaps and verifiable work history
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Maintain and practice a high degree of confidentiality at all times
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Provide support to the wider onsite team when required.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
