ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. With a strong focus on innovation and precision, ZEISS delivers solutions across healthcare, industrial quality research, and consumer markets. This apprenticeship offers an exciting opportunity to begin a career in IT within a globally recognised organisation.
ZEISS Group is looking for an enthusiastic and motivated IT Support Apprentice to join the IT team. This is an excellent opportunity for someone passionate about technology and eager to develop their technical knowledge within a professional environment.
You will provide first-line helpdesk support across the company while gaining hands-on experience supporting users, systems, and infrastructure.
Key Responsibilities
Provide first-line helpdesk support across the business
Efficiently log support calls using the ZEISS helpdesk system
Deliver first and second-line technical support to colleagues both locally and remotely
Support users with software, hardware, and network-related issues
Install and configure software applications
Liaise with internal and external support providers
Assist with machine deployment using imaging software
Support the Senior Support Analyst with maintaining IT infrastructure
Provide support and troubleshooting for Microsoft Office applications
Work with Windows Server environments and Service Now helpdesk systems
Desired Skills & Qualities
Eager to learn and develop new skills
Passionate about technology and IT
Good communication and problem-solving skills
Organised with strong attention to detail
Ability to work independently and as part of a team
GCSE Maths 4/C GCSE English 5/C is essential
Hours Salary and Benefits:
25 days annual leave plus bank holidays
Monday – Friday 9AM – 5.30PM
£18,000 per annum
Employee health and wellbeing programme including premium access to the Calm app
Employee discounts through Perkbox
Structured progression route and career development opportunities
Regular team social events
INDIT
Vacancy Information
Location
cambridge
Postcode
CB23 6DW
Programme
ICT Support Technician - Level 3
Salary
£18,000
Reference
J-014181
