Overview
We are seeking a highly organised and professional Office Manager to oversee daily administrative operations within our client's organisation which is Civil & Structural Engineering.
The ideal candidate will possess strong office experience, excellent computer skills, and a keen eye for detail. This role offers an opportunity to contribute to a dynamic team environment, ensuring smooth and efficient office functions. The Office Manager will be responsible for maintaining organisational standards, supporting staff, and managing administrative tasks with efficiency and professionalism.
Main Duties
To support the Business Support Manager in increasing revenues through efficiency and excellent Customer Service to Clients
- Adhere to all company systems, procedures and work instructions
- Undertake PA duties for the Director and Divisional Director, and assist them in improving company efficiency
- Management and coordination of surveys around the UK, including liaising with clients to arrange site visit access dates, accommodation (where required), and resourcing delivery across the offices
- Management of the office WIP report to ensure regular invoicing for all projects within agreed terms and conditions to fulfil monthly billing targets
- Organise and attend weekly resource meetings with London team and coordination of the existing workload in line with client expectations
- Organise and attend weekly resource meetings with all other offices to request assistance from other offices when needed.
- Maintenance of all company templates, contacts and marketing materials within the London office
- Monitoring and maintenance of security; fire and H&S, IT systems and general buildings
- Set up of projects, preparation, submission of quotations, reports and all job administration as required by the engineers/technicians, associates and Directors
- Ensure written acceptances are received from clients, and all project paperwork and correspondence conforms to the company's Information Management System
- Assist with staff Inductions relating to logistical duties, procedures, H&S and QA as required
- Oversea Marketing duties associated with client/business development within the London Office
- All other reasonable instructions from the management team
Main responsibilities:
- To ensure the smooth running of logistical activities within the office environment
- To communicate efficiently and effectively with all offices and clients in a diligent manner
- Provide support to the Quality Manager to ensure non-conformances are identified and corrected in line with the company's processes and procedures
- Management and implementation of petty cash, purchase orders, office supplies, office reporting and customer service
- Implementation of all Human Resource processes and procedures within the office
- Management and implementation of CPD and Business Development events within the Office
- Implementation of the Quality, Health & Safety and Environmental aspects within the Information Management System
- Ensure all facilities management is adhered to and maintained
- Ensure all operational changes within the IMS manual are implemented
- Ensure all quality accreditations are displayed as per the agreed terms of the accreditation’s
- Management of all incoming communications and delegation of actions when appropriate
- Provide excellent customer service, including appointment liaison
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Application question(s):
- Do you have experience using Microsoft Project?
- Do you have a customer service or business administration qualification?
- Do you have a full clean driving licence?
- Do you have experience in the civil & structural engineering space or similar?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
