As Conference and Events Sales Co-ordinator with Crowne Plaza Liverpool City Centre you will be responsible for conversion of conference & event enquiries into confirmed sales and the coordination of each event until handover to Operations.
You will build relationships with clients to encourage repeat business and help grow conference and event sales. By understanding each client's requirements, you will provide suitable solutions and ensure a positive customer experience.
Through clear, timely and professional communication with clients by telephone, email and in person, both before and after the event, you will create a positive impression of the hotel and help maintain it’s reputation for delivering successful conference and events.
The Conference and Events Sales Coordinatorwith Crowne Plaza Liverpool will also be expected to carry out the following duties to the best of their ability:
· Drive C&E sales conversions
· Accurately coordinate events
· Ensure timely and effective communication with all clients and event planners
· Promote and champion IHG sales tools and initiatives
· Ensure the complete administration and execution of all planned events
· Identification of further opportunities from existing and new business
· Arrange and carry out Hotel show rounds
· Attend and coordinate hotel sales driven & promotional activities
· Maintain social media and marketing initiatives
Core Competencies
Essential – to successfully fill this role, you should maintain the attitude, behaviours, skills and values that include:
· Good organizational and administration skills
· Positive attitude and good communication skills
· Commitment to delivering a high level of customer service
· Confident telephone manner
· Good level of IT skills
· Excellent grooming standards
· Creative in thinking and approach.
· Maintain a high level of confidence in own ability.
· The ability to maintain a proactive attitude at all times.
· Ability to comply with company policies and procedures.
· The ability to self motivate and to work independently or part of a team.
· The ability to manage work load, prioritise, co-ordinate and disseminate information across a range of disciplines.
· Ability to manage pressure and work to deadlines.
· Must have high standards and be driven by quality.
· Flexibility to work hours determined by the business including evenings and weekends.
· Committed to ongoing personal development.
· Ability to demonstrate loyalty and commitment to employer.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
· At least 1 years experience in a Customer Service or sales driven environment.
In return, the Crowne Plaza Liverpool City Centre will give you a competitive salary and opportunities to learn new skills and grow your career. On top of this, you’ll join a team of motivated professionals who are full of energy, making every working day a positive experience. If this sounds like the perfect move for you, apply now!
Pay: £29,156.40 per year
Benefits:
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
Experience:
- Hotel Sales: 1 year (required)
Work Location: In person
