This role provides essential administrative support to the Hand Therapy Service within a healthcare setting. As a Band 3 Therapy Administrator, you will be responsible for ensuring the smooth day‑to‑day running of the service by managing appointments, maintaining patient records, and acting as a key point of contact for patients and clinical staff.
The post involves coordinating clinics, handling referrals, updating databases, and supporting therapists to deliver efficient patient care. Strong organisational, communication, and IT skills are important, along with the ability to work independently and as part of a multidisciplinary team.
This is a part-time position of 22.5 hours per week, offering an opportunity to contribute to patient services while maintaining a good work–life balance.
To provide administrative support for the therapy services directorate.
To ensure a high quality, friendly and efficient frontline service to patients and staff, contributing to regular needs analysis, service review and effective management of patient complaints and queries.
To provide a friendly, efficient and professional reception service for outpatient areas.
To be responsible for the provision of data entry, general administration and clinic preparation services.
To assist in the set-up and administrative design of the above services.
The post-holder will also identify and undertake changes as required to deliver the service, demonstrating problem-solving ability and initiative.
To monitor and manage the departmental databases, ensuring data quality and the production of required data.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
