About the Role
We are seeking an experienced and highly motivated Service Manager to oversee the day-to-day operations of supported accommodation services for vulnerable adults. The successful candidate will lead operational teams, ensuring high standards of service delivery, safeguarding, compliance, and overall performance across supported housing services operating across Luton, Bedford, and Central Bedfordshire.
This is a senior operational role requiring strong leadership, excellent organisational skills, and the ability to manage teams whilst maintaining quality standards, operational efficiency, and compliance across multiple service locations.
Key Responsibilities
- Oversee the day-to-day management of supported accommodation services across multiple properties and service locations.
- Manage and support Team Leaders, Support Workers, and wider operational teams to ensure high performance, accountability, and effective service delivery.
- Ensure service users receive high-quality support in line with support plans, risk assessments, safeguarding requirements, and organisational standards.
- Oversee safeguarding concerns, serious incidents, complaints, tenancy breaches, and emergency situations, ensuring appropriate action is taken promptly.
- Monitor staff performance and ensure operational KPIs are being met consistently across all service teams.
- Conduct regular supervision meetings and performance reviews with Team Leaders and relevant staff members.
- Work closely with Quality Assurance teams to ensure case notes, support plans, risk assessments, and compliance checks are completed to required standards.
- Ensure property inspections, health & safety checks, and tenancy management processes are completed in line with company procedures.
- Support the management of move-ins, move-ons, evictions, arrears, and service user behavioural concerns across all service locations.
- Support with the management of property voids, ensuring void levels remain low, turnaround times are minimised, and properties are returned to occupancy as quickly and efficiently as possible.
- Liaise closely with internal departments including Housing Benefit, Assessments, Maintenance, Compliance, Quality Assurance, and Senior Management to ensure operational efficiency and effective cross-department communication.
- Identify operational risks, service gaps, and implement improvements to strengthen service delivery and improve overall operational performance.
- Ensure all services remain compliant with safeguarding standards, housing requirements, local authority expectations, and internal company policies.
Requirements
- Minimum 2 years management experience within supported housing, social care, housing management, or a similar environment.
- Strong understanding of safeguarding, homelessness, supported accommodation, and working with vulnerable adults.
- Experience managing teams and handling performance management, conduct concerns, and operational oversight.
- Strong knowledge of tenancy management, risk management, and service delivery standards.
- Excellent leadership, communication, and organisational skills.
- Ability to work under pressure and confidently manage operational challenges across multiple service locations.
- Full UK Driving Licence required.
We Are Looking For Someone Who Is
- A strong and confident leader
- Organised and accountable
- Comfortable managing multiple teams and service locations
- Passionate about supporting vulnerable individuals
- Focused on quality, compliance, and continuous improvement
- Proactive in identifying operational issues and driving service improvements
Pay: £35,000.00 per year
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
Experience:
- Management experience in supported housing or social care : 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
