Customer Service Assistant - Inverness
Do you enjoy working with people, plants, and within a busy retail environment? We’re looking for a friendly, enthusiastic team member to join Simpsons Garden Centre as a Customer Service Assistant.
Simpsons is one of the UK’s leading destination garden centres and a multi-award winner, including Destination Garden Centre of the Year in Scotland. As a family-run business, we pride ourselves on excellent customer service, quality products, and a welcoming atmosphere for both customers and staff.
The Role...
As a Customer Service Assistant, you’ll support the day-to-day running of the garden centre by helping customers, coordinating orders and assisting with general administration at the customer service desk. This is a varied role combining customer service, retail support and office tasks to help keep the centre organised, welcoming and running smoothly, particularly during our busy spring and summer season.
You will play an important part in ensuring customers receive friendly, efficient service while supporting the wider team with sales, bookings and daily operations.
Key Responsibilities
- Welcoming and assisting customers at the customer service desk
- Answering phone enquiries and responding to emails
- Processing customer orders and bookings for activities
- Booking in deliveries and coordinating incoming goods
- Organising returns to suppliers
- Supporting sales of garden products including sheds and furniture
- Operating tills and preparing change when required
- Maintaining point-of-sale (POS) materials and signage
- Updating internal information boards and the garden centre diary
- Ordering printer consumables and maintaining office supplies
- Photocopying, scanning and general administrative support
- Signing in visitors and contractors
- General day-to-day support across the garden centre
What We’re Looking For
- Friendly, approachable and customer focused
- Good communication and organisational skills
- Able to work independently and as part of a team
- A proactive and flexible attitude in a fast-paced environment
- Attention to detail and good standards of presentation
- Basic computer skills and confidence using point-of-sale systems
- Interest in gardening, plants or retail (desirable but not essential)
- Enjoys working both indoors and outdoors
Join a supportive team where you’ll play an important role in making every customer feel welcome and valued during our busiest time of year.
Job Types: Full-time, Permanent
Pay: £12.75 per hour
Expected hours: 30 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Inverness IV2 5BA: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
