The Hotel Folk have a fantastic opportunity for an enthusiastic Receptionist to join our friendly team at The Swan at Lavenham Hotel and Spa.
This role is a full-time position, however, you will need to be flexible as we have a mixture of shifts which are during the day, in the evenings and over some weekends - all on a rota basis.
Key Tasks Required
- To provide outstanding customer service at all times to each and every guest
- To support with general administration tasks and restaurant bookings for the hotel
- To Respond to guest and customer requests courteously and efficiently at all times
- Good Telephone Manner, answering any enquires and taking bookings
- To be aware of all arrivals/departures, functions, special events and special requests.
- To handle events queries and reservations efficiently and effectively.
Benefits of working as a Receptionist include:
- A share of the tips
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave
- 50% off food in all our hotel restaurants
- B&B in any of our hotels starting from only £50 per room, per night
- Discounted products at our Weavers' House Spa
- Hospitality Action - Employee Assistance Programme
- Company pension scheme
- Tailored company induction and continued training and development opportunities
About The Hotel Folk:
Founded in 1996, The Hotel Folk have grown to comprise of six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
Please note that we will not be able to process your application unless you have the right to work in the UK.
Pay: Up to £12.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Relocation assistance
- Store discount
Ability to commute/relocate:
- Lavenham CO10: reliably commute or plan to relocate before starting work (required)
Experience:
- Events management: 1 year (preferred)
- Receptionist: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
