Electrical Triage Specialist - Field based with office requirement - Competitive salary + company van
We’re looking for an Electrical Triage Specialist to join our Operational Partnerships team within Service Operations.
This is a key role responsible for ensuring that electrical repair work across our contractor network is diagnosed correctly, authorised appropriately, and delivered right first time. You’ll play a vital part in balancing customer outcomes, commercial control, and technical quality.
If you enjoy solving problems, making informed decisions, and working closely with both contractors and internal teams, this is a great opportunity to have real impact.
- Technical Triage & Decision-Making
- Review and resolve non-standard or escalated electrical queries
- Provide expert guidance on fault diagnosis, repair methods and labour expectations
- Cost Authorisation & Control
- Challenge incomplete or unclear requests and agree next steps
- Product & Policy Application
- Share insights to improve guidance and reduce repeat queries
- Contractor Support & Service Standards
- Provide practical advice to contractors on expected standards of work
- Identify and flag performance or quality concerns
- Collaboration & Stakeholder Engagement
- Support investigations by providing technical insight
- Share learnings to drive consistency across the function
- Track recurring themes and cost drivers
- Identify opportunities to improve processes and guidance
- Contribute to ongoing enhancements across triage and authorisation
We’re looking for someone who brings both technical expertise and strong judgement, with the confidence to make clear, fair decisions.
- Recognised Level 3 Electrical qualification + 18th Edition (BS 7671)
- Eligible for an ECS Gold Card
- Strong experience in electrical fault diagnosis and repair methods
- Confidence in reviewing or authorising work/costs within a policy-driven environment
- Strong stakeholder communication – able to challenge, explain and influence
- A customer-focused mindset with high standards of service delivery
- Experience working with contractor networks or field-based service models
- Exposure to complaints or regulated environments
- Coaching, mentoring or quality assurance experience
Be part of a customer-first organisation making a real difference. Work in a role where your technical expertise shapes outcomes. Collaborate with experienced teams across operations and supply. Opportunity to influence process improvement and service excellence. Be part of a values-driven culture where we:
- Dare to Care
- Do the Right Thing
- Own It
- Always Improve
- Win Together
