Market-leading benefits | Support customers through financial difficulties | Growing specialist finance business | Genuine opportunity to make a difference
If you have experience in collections, recoveries, or payment support and want a role where customer outcomes matter, this Collections Agent opportunity offers the chance to make a real impact. You’ll support customers experiencing financial difficulties, helping them find sustainable solutions while working within a supportive and well-resourced environment.
This is an opportunity to join a business focused on improving customer experiences within a specialist finance sector. You'll have the autonomy to manage your caseload, contribute ideas for process improvements, and play an important role in delivering fair customer outcomes.
Package & Benefits for the Collections Advisor:
- Salary £28,000–£30,000 per annum.
- Discretionary company bonus scheme.
- 25 days holiday, increasing to 28 days after three years of service, plus bank holidays.
- Private medical insurance and health cash plan for you and your family.
- 5% employer pension contribution.
- Employee discounts and free office refreshments.
- Enhanced family leave and paid sick leave.
About the Company
You will be joining a customer-focused finance business committed to making a traditionally complex process simpler and more accessible. The organisation combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing.
Key Responsibilities for the Collections Advisor:
- Supporting customers experiencing financial difficulties, identifying appropriate and sustainable payment solutions.
- Agreeing payment arrangements and work closely with specialist teams to achieve positive customer outcomes.
- Maintaining accurate records and ensure all customer interactions are managed in line with relevant processes and standards.
- Identify potential risks and contribute recommendations for process improvements.
About You
- Experience within a Payment Support, Collections, or Recoveries role
- Understanding of collections processes, customer support strategies, and financial principles.
- Experience managing a caseload and handling customer communications across multiple channels.
For consideration please click apply with your most recent CV for consideration or call Jenni on 01614166135.
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