Customer Enquiries Advisor JD
Salary - £25,470 per annum (pro-rata for part-time, £13.70 per hour)
Hours - Part-time, 25.5 hours per week
Contract - Permanent
Location - Meadowbank Sports Centre
Do you enjoy helping people, solving problems and working in a fast-paced, customer-focused environment? We’re looking for a friendly, enthusiastic and motivated Customer Enquiries Advisor to join our Customer Contact Team based at our Head Office in Meadowbank Sports Centre.
This role is all about delivering a positive first impression and ensuring our customers receive clear, accurate and helpful support across a wide range of enquiries.
What You’ll Do:
- Respond to customer enquiries via telephone, email and web channels in a prompt, professional and engaging manner.
- Handle bookings, comments and complaints, ensuring customers receive clear information and appropriate solutions.
- Deliver a consistently positive customer experience by providing high-quality, helpful and empathetic support.
- Build and maintain strong knowledge of all current and new products and services to confidently support customers.
- Follow agreed processes, procedures and best practices to resolve enquiries effectively.
- Accurately record customer interactions and updates on internal systems, escalating issues where appropriate.
What You’ll Bring:
- Demonstrable experience in a customer service role, delivering high‑quality support across multiple channels such as phone, email and online enquiries.
- Strong organisational skills and excellent attention to detail, with the ability to manage and prioritise workloads effectively.
- Excellent communication and listening skills, with the ability to explain information clearly to a diverse customer base.
- A calm, fair and solution-focused approach to resolving queries and account issues.
- Strong computer literacy, with confidence using a range of IT systems, including Microsoft Office applications, membership and point-of-sale systems.
What We Offer:
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Paid sick leave
- Company pension (with employee contributions matched up to 12%)
- Opportunities for training, career growth and development
- Free membership across all our centres with access to fitness classes, gyms, and swimming pools
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Opportunities available:
You will work 7.5-hour shifts on Monday and Friday between 8:00 and 18:00 (typically 8:00 to 16:00 or 10:00 to 18:00), plus one weekend day from 9:00 to 17:00.
- Monday, Friday and Saturday
- Monday, Friday and Sunday
Closing Date - Thursday, 16ht of July
Assessment Date - Tuesday, 28th of July
Assessment Location - Meadowbank Sports Centre
We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.
Registered Scottish Charity No: SC027450
