7 Month Fixed Term Contract
This is a high-impact, commercial role responsible for leading and growing a portfolio of high-profile retail and retail café accounts. As a National Account Manager (NAM), you will drive strategic customer relationships, deliver sustainable growth across coffee and machine sales, and play a key role in shaping the future of UCC Coffee’s retail presence. You will also be expected to lead cross-functional initiatives and influence at a senior level both internally and externally.
The Role:
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Own and deliver the full P&L for designated retail & retail café accounts, ensuring delivery of annual targets and contribution to the three-year strategic plan.
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Develop and execute compelling Joint Business Plans (JBPs) that align with customer and UCC Coffee objectives across product, price, promotion, and placement.
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Identify and unlock new business opportunities, leveraging insights from Category, Insight, and external data sources to stay ahead of market trends.
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Lead commercial negotiations, trading terms, and promotional planning with senior customer stakeholders.
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Collaborate closely with Finance to understand market dynamics, exchange rates, and pricing strategies.
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Build and maintain strong cross-functional relationships across Marketing, Supply Chain, Export, Technical, and European buying teams.
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Champion continuous improvement by reviewing and optimising account management processes, systems, and ways of working.
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Represent UCC Coffee at senior customer meetings, trade events, and industry forums.
The Person:
- Proven experience in national account management within FMCG, ideally with Top 4 Grocery retailers.
- Strong commercial acumen with a track record of delivering growth and managing complex P&Ls.
- Excellent business development and account management skills.
- Highly analytical with the ability to interpret data and translate into actionable strategies.
- Strong negotiation, influencing, and stakeholder management skills at senior levels.
- Dynamic, self-motivated, and resilient with a solutions-focused mindset.
- Excellent written and verbal communication skills, with the ability to present strategies clearly and persuasively.
- Experience in coffee, beverages, or foodservice categories, with knowledge of coffee machines.
- Exposure to category management and marketing collaboration.
- Degree-level education or equivalent.
Salary: Up to £60k Dependent on Experience. (Pro-Rata-7 Month Fixed Term Contract)
