This role is to support the smooth co-ordination of patient care through an administrative role at Hanley, Bucknall & Bentilee Primary Care Network
The role of the Administrative Assistant (Temporary) is to support the clinical team to make sure we deliver the best possible care and experience for our patients.
Successful candidates will need to be comfortable with a flexible approach to tasks and problem solving. You will work alongside the existing admin team carrying out duties relating to patient care.
You will primarily manage booking patient appointments into our clinical team calendars, by outgoing phone calls, and managing self-booking uptake from patients online.
Contracted hours and working pattern are flexible within a Monday-Friday 09:00-17:00 framework.
Main duties of the job
The Administrative Assistant (Temporary) will be responsible for coordinating patient appointments and leading on patient administrative tasks.
Key Responsibilities and Duties
Confident, professional, and caring telephone manner making patient facing calls.
Create and complete spreadsheets.
Run and report back on patient searches.
Validating registers.
Supporting specific patient projects such as the organisation of vaccination clinics.
Booking in patients for specific health reviews
Signpost team members, service users and carers to relevant services including the PCN Social Prescribing Link Worker Service.
Record Keeping.
Keep accurate and up-to-date records of contact with patients, carers and professionals, including use of Emis medical system to record patient contact on the medical record.
Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Attend ongoing training and courses to keep abreast of new developments in health care.
Treat patients with empathy and respect and conduct oneself in a professional manner.
Attend and contribute to relevant meetings.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Person Specification
Experience
Desirable
- Experience of working directly in either the NHS or Adult Social Care
Personal Qualities & Attributes
Essential
- Able to listen, empathise with people and provide person centred support in a non-judgemental way.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Committed to reducing health inequalities and proactively working to reach people from all communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
- Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Able to maintain effective working relationships and to promote collaborative practice with all colleagues
- Demonstrates personal accountability, emotional resilience and works well under pressure.
- Able to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- High level of written and oral communication skills.
- Able to work flexibly and enthusiastically within a team or on own initiative.
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Excellent IT skills including Excel and Word.
Desirable
- Knowledge of GP clinical systems, experience of data entry and coding.
Qualifications
Essential
- Demonstrable commitment to professional and personal development.
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards.
- Training in motivational coaching and interviewing or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay: From £12.99 per hour
Benefits:
Work Location: In person
